Oral Health Front Desk & Patient Concierge

Southside Community Health Services Inc; Minneapolis (MN); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Accident

HSA

FSA

LTD

Employer paid STD

Life Insurance and Kavira Healthcare

Wellness Benefits

Generous PTO

Job summary

Southside Community Health Services Inc. seeks an Oral Health Patient Care Representative to help maintain smooth patient flow, deliver excellent customer service, and assist with registrations and payments in a busy Minneapolis clinic.

This role supports scheduling, insurance verification, and coordination with the dental team; bilingual English/Spanish or Somali is preferred; Epic experience and strong computer skills are helpful in a fast-paced environment.

Qualifications

• Training as a dental assistant or receptionist and experience in scheduling oral health care appointments.
• Epic software experience preferred.
• Bilingual English/Spanish or Somali preferred.

Responsibilities

• Answer the telephone during clinic hours, provide information and/or take messages as appropriate.
• Schedule and confirm oral health appointments; assure patient flow is moving at required pace.
• Greet patients and update registration information at time of visit; assist new patients, when necessary, in completing registration forms.
• Assign established charges to provider activities; total account balances and collect payments for services rendered at time of visit.
• Verify insurance information prior to visit and upon registration/check-in; identify opportunities when a patient may benefit from meeting with enabling services (Patient Advocate); assure charge sheet information is complete before turning over to billing clerk.
• Serve and participate as requested in staff meetings, continuous quality improvement, and other process development opportunities within the organization.
• Ensure that the front office area and lobby are kept clean and orderly.
• Assist with other duties and responsibilities as assigned.

Skills

Customer service

Communication

Teamwork

Time management

Attention to detail

Bilingual communication

Education

Dental assistant or receptionist training

Tools

Epic software

Job description

Southside Community Health Services Inc. seeks an Oral Health Patient Care Representative to help maintain smooth patient flow, deliver excellent customer service, and assist with registrations and payments in a busy Minneapolis clinic.

This role supports scheduling, insurance verification, and coordination with the dental team; bilingual English/Spanish or Somali is preferred; Epic experience and strong computer skills are helpful in a fast-paced environment.