Patient Access & Care Concierge

Insight Hospital and Medical Center; Dearborn (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, dental, vision coverage

Paid time off (vacation, holidays, and

Sick leave

401K with matching

Disability & life insurance

Supplementary coverages

Job summary

Insight Institute of Neuroscience & Neurosurgery (IINN) in the United States seeks a Patient Access Representative for their multi-specialty facility. You will be cross-trained across clinical admin processes and will handle phones, patient check-ins/outs, reminder calls, and EMR data entry, while maintaining strict patient confidentiality.

Ideal candidates demonstrate superior customer service, the ability to multitask in a fast-paced environment, and strong English communication skills.

Qualifications

• U.S. work eligibility required.
• HS diploma/GED required; degree preferred.
• Experience in customer service and insurance verification a plus.

Responsibilities

• Greet and assist patients in a friendly, professional manner.
• Perform data entry in EMR and verify patient information.
• Register patients and schedule appointments.
• Answer phone calls and assist with inquiries.
• Maintain patient confidentiality per policies.
• Coordinate with clinical teams as needed.

Skills

Customer service

Phone etiquette

English comms

Confidentiality

Multitasking

Education

High school diploma or GED

Associate or Bachelor’s in Business

Tools

Electronic Medical Record (EMR)

Job description

Insight Institute of Neuroscience & Neurosurgery (IINN) in the United States seeks a Patient Access Representative for their multi-specialty facility. You will be cross-trained across clinical admin processes and will handle phones, patient check-ins/outs, reminder calls, and EMR data entry, while maintaining strict patient confidentiality.

Ideal candidates demonstrate superior customer service, the ability to multitask in a fast-paced environment, and strong English communication skills.