Patient Access Representative

Insight Health Systems; Warren (MI); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) with match

Disability insurance

Life insurance

Supplementary coverages

Job summary

Insight Institute of Neuroscience & Neurosurgery (IINN) in Warren, MI seeks a Patient Access Representative to join a fast-paced, multi-specialty facility. You will greet patients, manage calls, perform EMR data entry, verify insurance, and schedule appointments while ensuring patient confidentiality and satisfaction.

Ideal candidates bring strong customer service, accurate data entry, and the ability to multitask in a dynamic healthcare environment.

Qualifications

• Eligibility to work for any U.S. employer
• High school diploma or GED required
• Associate's or Bachelor’s degree desired
• 6 months of customer service experience preferred
• Previous insurance verification experience a plus
• Maintain confidentiality and professionalism at all times
• Strong data entry skills and attention to detail
• Excellent English communication and interpersonal skills

Responsibilities

• Greet and assist patients in a courteous manner
• Handle incoming calls and patient inquiries
• Perform EMR data entry and maintain accuracy
• Verify insurance information as needed
• Register patients and schedule appointments
• Maintain patient confidentiality and follow policy standards
• Adapt to a fast-paced, team-oriented environment

Skills

Customer service

Phone etiquette

Data entry

English communication

Confidentiality

Education

High school diploma or GED

Associate's degree

Bachelor's degree

Tools

EMR system

Typing

Desktop navigation

Job description

Insight Institute of Neuroscience & Neurosurgery (IINN)

Our mission is to advance, challenge, and revolutionize neurosciences and medicine through scientific research and advanced technology, driven by a passion to help others regardless of obstacles and challenges that may lie ahead. Our integrated team of medical professionals develops creative, innovative techniques and care principles through continuous pursuit of improvement. Our team works together to solve common and complex medical concerns to ensure powerful, reliable results. Having multiple specialties “under one roof”, Insight achieves its purpose by providing a comprehensive, collaborative approach to neuromusculoskeletal care and rehabilitation to ensure optimal results. Our singular focus is Patient Care Second to None!

Job Summary

The Patient Access Representative works in our Multi‑Specialty facility to contribute to superior patient care. This role thrives in a fast‑paced, team‑oriented environment with professionals in neurology, pain management, chiropractic, physical therapy and more. The representative is cross‑trained in all clinical administrative processes, handling phone calls, patient check‑in and check‑out, reminder calls, and EMR data entry while maintaining patient confidentiality. Top candidates demonstrate superior customer service skills with a focus on patient/customer satisfaction.

Benefits for our Full Time Team Members

• Comprehensive health, dental, and vision insurance coverage
• Paid time off, including vacation, holidays, and sick leave
• 401(k) with matching, fully vested after 3 months of employment, with eligibility to contribute
• Short & long disability, and life term insurance, complementary to full‑time employment
• Additional supplementary coverages offered at employee’s elections: accident, critical illness, hospital indemnity, AD&D, etc.

Duties

• Travel position
• Greets and interacts with patients in a friendly and polite manner
• Provides solutions for customers; troubleshoots as needed
• Performs data entry through Electronic Medical Record system
• Maintains medical records and patient confidentiality
• Performs insurance verification as needed and directed
• Answers phone calls in a friendly and helpful manner
• Registers patients and schedules appointments as directed
• Abilities to multitask and move between responsibilities in a fluid manner
• Adheres to department standards and PolicyStat policies
• Other duties as assigned

Qualifications

• Able to provide eligibility for employment for any U.S. employer
• High school diploma or GED required
• Associate’s or Bachelor’s Degree in Business or related field desired
• 6 months of relevant customer service experience preferred
• Previous experience performing insurance verification is a plus
• Ability to maintain a high level of confidentiality and professionalism at all times
• Detail‑oriented, conscientious and committed to precision in work results
• Ability to relate to and work effectively with a wonderfully diverse populace
• Exceptional phone and interpersonal skills
• Proficiency with computers, preferably strong typing and desktop navigation skills
• Ability to multitask and move between responsibilities in a fluid manner
• Ability to independently problem‑solve
• Great data entry skills
• Demonstrated proficiency in verbal and written English communications for safe and effective patient care and documentation standards
• Friendly, empathetic & respectful
• Reliable in work results, timeliness & attendance
• Able to work in a fast‑paced, stressful environment while maintaining positive energy
• Able to work under pressure and in situations that benefit from patience, tact, stamina, and endurance
• Committed to contributing to a positive environment, even in rapidly changing circumstances
• Aware of standards and performs in accordance with them

Insight is an equal opportunity employer and values workplace diversity!