Neuro & Multispecialty Patient Access Specialist

Insight Hospital and Medical Center; Flint (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

PTO (vacation, holidays, sick leave)

401K with Matching

Short & Long Disability insurance

Life insurance

Supplementary coverages (AD&D, etc.)

Job summary

Insight Institute of Neuroscience & Neurosurgery (IINN) in Flint, MI is seeking a Patient Access Representative to greet patients, verify information, schedule appointments, and perform EMR data entry. The role supports a fast-paced, team-oriented environment with professionals across neurology, pain management, chiropractic, and physical therapy.

Ideal candidates have a friendly, empathetic demeanor, strong English communication, and confidentiality, with prior customer service experience and

Qualifications

• High school diploma or GED required.
• Associate or Bachelor degree in Business or related field preferred.
• 6 months of relevant customer service experience preferred.
• Previous experience performing insurance verification is a plus.

Responsibilities

• Greets and interacts with patients in a friendly and polite manner.
• Provides solutions for customers; troubleshoots as needed.
• Perform data entry through Electronic Medical Record system.
• Maintain medical records and patient confidentiality.
• Perform insurance verification as needed and directed.
• Answer phone calls in a friendly and helpful manner.
• Register patients and schedule appointments as directed.
• Ability to multitask and move between responsibilities in fluid manner.

Skills

Customer service

Phone skills

Interpersonal skills

Multitasking

Data entry

Confidentiality

English communications

Problem solving

Education

GED or high school diploma

Associate/Bachelor in Business or related field

Tools

Electronic Medical Record (EMR) system

Job description

Insight Institute of Neuroscience & Neurosurgery (IINN) in Flint, MI is seeking a Patient Access Representative to greet patients, verify information, schedule appointments, and perform EMR data entry. The role supports a fast-paced, team-oriented environment with professionals across neurology, pain management, chiropractic, and physical therapy.

Ideal candidates have a friendly, empathetic demeanor, strong English communication, and confidentiality, with prior customer service experience and