Patient Access & Care Concierge

Atrium Health; Charlotte (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Atrium Health is seeking a Unit Secretary/Registration team member in Charlotte, NC to support patient intake and accurate identification during admission. You will document patient information, manage armbands, and coordinate with physicians and clinical staff to ensure smooth flow of care.

Strong communication and a solid knowledge of medical terminology are essential, along with a patient-focused approach and ability to work as part of a team in a busy hospital environment.

Qualifications

• High school diploma or GED required.
• Experience in healthcare setting preferred.
• Ability to work as a team member.

Responsibilities

• Reviews and documents patient identification, and places armbands on patients arriving for care.
• Uses effective communication with patients, visitors, co-workers, management and physicians.
• Maintains HIPAA, CMS, and Medicare/Medicaid compliance as it pertains to registration and information flow.
• Provides continuity in departmental operations.
• Refers patients to PFRS when necessary.
• Directs patients to Drug List Techs for medication updates before surgery as needed.
• Delivers age/developmentally appropriate care when assisting families and patients.
• Supports departmental staff in providing a caring, compassionate environment.

Skills

Communication skills

Customer service

Medical terminology

Team player

Education

High school diploma or GED

Job description

Atrium Health is seeking a Unit Secretary/Registration team member in Charlotte, NC to support patient intake and accurate identification during admission. You will document patient information, manage armbands, and coordinate with physicians and clinical staff to ensure smooth flow of care.

Strong communication and a solid knowledge of medical terminology are essential, along with a patient-focused approach and ability to work as part of a team in a busy hospital environment.