Patient Access & Care Concierge

imh; Cedar City (UT); On-site; USD 25,000 - 33,000; Full time

Job summary

Intermountain Health Cedar City Hospital in Cedar City, UT is seeking a Patient Service Representative to be the first point of contact for patients, greeting and checking in, and verifying information to support smooth intake and care.

You will document calls in the EMR, schedule appointments, assist with insurance and billing needs, and help patients navigate forms while upholding privacy and compassionate service. This on-site role offers 40 hours weekly with a competitive hourly rate.

Qualifications

• Six months of customer service experience involving interactions with customers.
• Demonstrated basic computer skills involving word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.
• Ability to protect privacy, confidentiality, and Protected Health Information (PHI) of patients, members, and caregivers.

Responsibilities

• Provides courteous and professional connections with patients over the phone, in person or via secure messaging.
• Documents all phone calls accurately and completely in the electronic medical record (EMR).
• Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.
• Registers patients over the phone or in person by confirming, entering, and/or updating all required demographic data on patient and guarantor on the registration system.
• Obtains copies of insurance cards, forms of ID, and signatures on all required forms.
• May verify information on appropriate accounts to determine insurance coordination of benefits, may include pre-certification/prior authorization.
• Assists patients in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care.
• Scans necessary paperwork and educates patient on financial assistance.
• Proactively requests payments from patients on current and past medical services.
• Receives and processes those payments following appropriate procedures for handling payments.
• Stays current on role/responsibilities, updates etc.

Skills

Professional Etiquette

Adaptability

Computer Literacy

Payment Handling

Critical Thinking

Confidentiality

Collaboration

Time Management

Problem Solving

Job description

Intermountain Health Cedar City Hospital in Cedar City, UT is seeking a Patient Service Representative to be the first point of contact for patients, greeting and checking in, and verifying information to support smooth intake and care.

You will document calls in the EMR, schedule appointments, assist with insurance and billing needs, and help patients navigate forms while upholding privacy and compassionate service. This on-site role offers 40 hours weekly with a competitive hourly rate.