Patient Services Specialist: Streamlined Scheduling & Billing

CEDARS-SINAI; Beverly Hills (CA); On-site; USD 42,000 - 52,000; Full time

Job summary

Cedars-Sinai is seeking a Patient Service Representative to manage patient relations, schedule appointments, register patients, and collect payments in a busy outpatient network. The role emphasizes accurate data entry and responsive service across the Cedars-Sinai Medical Network.

The ideal candidate has at least two years in a similar role, strong communication skills, and a patient-first attitude. This on-site position supports multi-specialty clinics and daily team meetings.

Qualifications

• High school diploma or GED preferred.
• Two years of outpatient medical office experience preferred.
• Excellent customer service and communication skills.

Responsibilities

• Provides outstanding customer service through intake, prioritizing, and resolving patient needs for a multi-specialty team.
• Greet patients and assist with resolving patient issues.
• Check-in and out patients, collect co-payments, receipts, and reconcile payments; verify demographics and insurance data.
• Schedule appointments, complete patient registration, and provide high-standard patient service.
• Assist with physician schedules and handle patient/provider correspondence.
• Process and track referrals and authorizations for various insurance types.
• Monitor patient care flow and CS-Link message pools.
• Review and improve own workflow; explain policies and procedures to patients.
• Participate in daily huddles and staff meetings.
• Promote infection prevention standards and department policies.

Skills

Customer service

Telephone communication

Appointment scheduling

Patient registration

Payments collection

Data verification

Education

High school diploma or GED

Tools

CS-Link

Job description

Cedars-Sinai is seeking a Patient Service Representative to manage patient relations, schedule appointments, register patients, and collect payments in a busy outpatient network. The role emphasizes accurate data entry and responsive service across the Cedars-Sinai Medical Network.

The ideal candidate has at least two years in a similar role, strong communication skills, and a patient-first attitude. This on-site position supports multi-specialty clinics and daily team meetings.