Orthopedic Patient Experience Coordinator

Cedars-Sinai; Pasadena (CA); On-site; USD 42,000 - 52,000; Full time

Job summary

Cedars-Sinai is seeking a Patient Service Rep responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, and co-payment collection, delivering outstanding customer service across the Cedars-Sinai Medical Network.

The role involves greeting patients, checking in/out, verifying demographics and insurance in CS-Link, processing referrals, managing schedules, and supporting care flow.

Qualifications

• High school diploma or GED required or equivalent.
• Two years of experience as a Patient Service Rep in outpatient medical office preferred.

Responsibilities

• Provide outstanding customer service through intake and resolution of calls for a multi-specialty team.
• Greet patients and resolve issues.
• Check-in/out patients, collect co-payments and verify insurance data in CS-Link.
• Schedule appointments and complete patient registration.
• Assist with physician schedules and patient/provider correspondence.
• Process and track referrals and authorizations for various insurance types.
• Monitor patient care flow and CS-Link message pools.
• Identify workflow improvements.
• Explain policies and services to patients.
• Participate in daily huddles and staff meetings.
• Promote infection prevention standards and department policies.

Skills

Customer service

Phone etiquette

Communication

Scheduling

Education

High school diploma or GED

Job description

Cedars-Sinai is seeking a Patient Service Rep responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, and co-payment collection, delivering outstanding customer service across the Cedars-Sinai Medical Network.

The role involves greeting patients, checking in/out, verifying demographics and insurance in CS-Link, processing referrals, managing schedules, and supporting care flow.