Branch Coordinator: Patient Care & Insurance Billing

Apria Healthcare LLC; Charlottesville (VA); Sur place; USD 25 000 - 32 000; Plein temps

Résumé du poste

Apria Healthcare LLC in Charlottesville, Virginia is seeking a Branch Coordinator to deliver outstanding customer service to patients and caregivers by phone and in person. You will help ensure orders are received, processed accurately, and insurance documentation is obtained to support billing.

The role handles inbound calls on a multi-line system, coordinates with providers and the sales team, verifies insurance, obtains authorizations, collects payments, and supports scheduling with

Qualifications

• High School Diploma or equivalent
• At least one year of related work experience
• No professional designations required

Responsabilités

• Act as first point of contact to patients arriving in person.
• Answer inbound calls from customers on a multi-line phone system; provide information to new and existing patients, troubleshoot common issues, resolve queries with the team.
• Process branch duties: create and manage new orders, review systems, confirm delivery appointments, verify insurance, obtain authorization based on payor guidelines, monitor faxes, and perform data entry.
• Work with sales team, referrals and patients to gather documentation to meet insurance guidelines.
• Request health plan authorizations/information as required; electronically or verbally.
• Review patient accounts and bill insurance plans; collect payments and reconcile daily receivables.
• Perform outbound patient and referral satisfaction calls.
• May download data from devices such as apnea monitors and other respiratory equipment.

Connaissances

Organizing

Problem Solving/Analysis

Patient Focused

Teamwork

Time Management/Multi-tasking

Effective communication

Computer Skills

Multiple systems

English language

Mathematical Skills

Formation

High School Diploma or equivalent

Outils

Multi-line phone system

Description du poste

Apria Healthcare LLC in Charlottesville, Virginia is seeking a Branch Coordinator to deliver outstanding customer service to patients and caregivers by phone and in person. You will help ensure orders are received, processed accurately, and insurance documentation is obtained to support billing.

The role handles inbound calls on a multi-line system, coordinates with providers and the sales team, verifies insurance, obtains authorizations, collects payments, and supports scheduling with