Patient Access & Billing Specialist

adventhealth; Oregon; On-site; USD 27,000 - 44,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life insurance

Disability insurance

Paid time off from day one

403(b) retirement plan

Parental leave (4 weeks)

Career development

Well-being resources

Mental health resources

Pet benefits

Job summary

AdventHealth is seeking a Patient Access/Guest Services representative in Parker, CO to greet patients, collect and verify demographics, insurance and billing data, and register services. You will coordinate with clinical partners to ensure smooth patient flow and accurate financial information for post-care needs.

The role emphasizes patient education and timely follow-up within a busy hospital setting. Required is a High School diploma; an Associate degree or CHAA certification is preferred.

Qualifications

• Associate or higher in health services administration or related field (preferred).
• High school diploma or equivalent (required).
• 1+ year in customer service in medical office with terminology, coding, charge entry and payment collection (preferred).
• Certified Healthcare Access Associate (CHAA) preferred.

Responsibilities

• Answers incoming phone calls and directs inquiries.
• Welcomes patients and verifies/enters demographics, insurance, and billing data.
• Registers patients for services, ensures accuracy, facilitates discharge and maximizes reimbursement.
• Ensures financial assessments, eligibility, and benefits memos are clear and updated.
• Maintains relationships with clinical partners to improve patient experiences.
• Provides prompt coverage for the assigned work area and patient access needs.
• Performs duties to ensure smooth operation of Guest Services.
• Promotes a safe work environment.
• Communicates patient status to team members and informs patients of updates.
• Educates patients on test locations and patient portal usage.

Skills

Customer service

Medical terminology

Billing & payments

Education

Associate or higher in health services administration or related field

High School diploma or equivalent

Job description

AdventHealth is seeking a Patient Access/Guest Services representative in Parker, CO to greet patients, collect and verify demographics, insurance and billing data, and register services. You will coordinate with clinical partners to ensure smooth patient flow and accurate financial information for post-care needs.

The role emphasizes patient education and timely follow-up within a busy hospital setting. Required is a High School diploma; an Associate degree or CHAA certification is preferred.