Patient Access & Billing Specialist

Carolinas Medical Center; Menomonee Falls (WI); On-site; USD 27,000 - 41,000; Full time

Job summary

Advocate Medical Group (AMG), part of Advocate Health, in Menomonee Falls, WI, seeks a Patient Service Representative to support providers, coordinate appointments, and assist with registration and billing. You will help ensure accurate records and timely communication with patients.

As a key ambulatory care team member, you will handle patient scheduling, registration, and billing while contributing to a compassionate, efficient patient experience in a busy setting.

Qualifications

• High school diploma or equivalent.
• One to two years related customer service experience
• Experience handling difficult callers/customers/patients.

Responsibilities

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

Skills

Customer service experience

Handling difficult callers

Education

High school diploma or equivalent

Job description

Advocate Medical Group (AMG), part of Advocate Health, in Menomonee Falls, WI, seeks a Patient Service Representative to support providers, coordinate appointments, and assist with registration and billing. You will help ensure accurate records and timely communication with patients.

As a key ambulatory care team member, you will handle patient scheduling, registration, and billing while contributing to a compassionate, efficient patient experience in a busy setting.