Patient Access & Billing Specialist

Brown Medicine; Los Angeles (CA); On-site; USD 25,000 - 37,000; Part time

Job summary

Brown University Health is seeking a Patient Access professional to ensure accurate patient identification and facilitate timely payment while delivering superior customer service. You will greet patients, verify demographics and insurance, and document information in hospital systems to support smooth admissions.

This per diem role requires 1–2 years in healthcare front desk, familiarity with patient access tools, and solid Microsoft Office skills.

Qualifications

• 1-2 years experience in a hospital/clinic/physician office or related field preferred.
• Aptitude for / familiarity with patient access tools, systems, and technologies.
• Microsoft Office required.
• Excellent customer service/communications skills.
• Comfortable with collection process.
• Comfortable with securing solutions for uninsured patients.
• Knowledge of Medical Terminology preferred.
• Proven ability and/or expressed willingness to work as part of a team.

Responsibilities

• Greets, receives and escorts patients as required and consistent with customer service guidelines.
• Collects and verifies patient demographic, insurance eligibility, and financial information/responsibility and accurately documents in hospital computer system(s).
• Responsible for consistent and accurate use and execution of department SOPs and supporting tools, software, websites.
• Identifies current and prior patient responsible balances, educates patients on their financial responsibilities, and collects same.
• Screens self pay patients, identifies potential solution(s), and facilitates solution application process or patient payment as appropriate.
• Interviews patients bedside as needed to facilitate timely and effective solutions (ED only).
• Assists patients in establishing secured installments plans when applicable.
• Ensures all hospital and regulatory requirements are met (HIPAA, signatures, etc.).
• Ensures completion of registration paperwork to facilitate efficient patient flow.
• Meets performance standards established by Patient Access leadership with quality, collections, customer service, etc.
• Delivers exemplary customer service for patients in accordance with hospital expectations.
• Works effectively with patient access peers and other hospital departments.

Skills

Customer service

Communication skills

Teamwork

Patient access tools

Education

High School Diploma or equivalent

Graduate of a Medical Assistant or Medical Terminology course

Associate degree or equivalent

Tools

Microsoft Office

Job description

Brown University Health is seeking a Patient Access professional to ensure accurate patient identification and facilitate timely payment while delivering superior customer service. You will greet patients, verify demographics and insurance, and document information in hospital systems to support smooth admissions.

This per diem role requires 1–2 years in healthcare front desk, familiarity with patient access tools, and solid Microsoft Office skills.