Patient Access & Billing Specialist

Atrium Health Enterprise; Lexington (NC); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Atrium Health Enterprise in North Carolina is seeking a Patient Access Associate to greet patients, manage arrival flow and ensure a smooth registration experience. You will verify demographics, insurance details and obtain required information at walk-ins.

Responsibilities include validating benefits, collecting patient liability, applying Financial Clearance when needed, and referring patients to Financial Counseling.

Qualifications

• High school diploma or GED required.
• Experience in patient access, scheduling, registration or insurance verification preferred.
• Knowledge of Medicare, HIPAA, EMTALA rules and updates on insurance pre-certification requirements.
• Mathematical aptitude and strong communication and critical thinking skills.
• Understanding of medical terminology and procedures for patient referral and authorization processes.
• Ability to read and interpret safety and procedure documents.
• Proficiency with Outlook, Word and Excel and ADT software.

Responsibilities

• Greets patients arriving for their appointments and manages flow.
• Completes the registration process for walk-in patients and updates demographic/insurance information.
• Verifies insurance benefits and collects patient liability.
• Follows Financial Clearance policy when authorization has not been obtained when appropriate.
• Identifies patients needing financial assistance and refers to Financial Counselor.
• Performs visit closure, schedules follow-up appointments, and provides required documents.
• Maintains knowledge of Medicare, Medicaid and third-party payer requirements and policies.
• Proactively communicates issues involving customer service and process improvements.
• Meets productivity and accuracy targets and maintains professional relations with patients and staff.

Skills

Customer service

Insurance verification

Communication skills

Problem solving

Education

High school diploma or GED

Tools

ADT software

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Atrium Health Enterprise in North Carolina is seeking a Patient Access Associate to greet patients, manage arrival flow and ensure a smooth registration experience. You will verify demographics, insurance details and obtain required information at walk-ins.

Responsibilities include validating benefits, collecting patient liability, applying Financial Clearance when needed, and referring patients to Financial Counseling.