Patient Access & Billing Specialist

CO080 Memorial Physician Group; Florida; On-site; USD 32,000 - 52,000; Full time

Job summary

Memorial Physician Group seeks a Patient Financial Services Representative to greet patients, verify demographic and insurance information, and collect accurate financial data in a hospital, ambulatory or medical office setting.

You will obtain pre-certifications, provide cost estimates, and support efficient patient flow while ensuring compliance with consent forms and payment guidelines.

Qualifications

• Verifies insurance benefits including obtaining insurance card(s) and confirms coverage is active.
• Obtains pre-certification and authorization.
• Provides exceptional customer service and answers questions promptly.

Responsibilities

• Obtains pre-certification and authorization.
• Provides exceptional customer service and ensures all questions and concerns are addressed in a timely and courteous manner.
• May guide the patient to appropriate destination for services.
• May perform patient discharge functions including review of AVS, future appointment scheduling and referrals.
• Collects patient out-of-pocket responsibility per collection guidelines.
• Provides patient estimates as requested.
• Prepares and balances a daily deposit of all payment collections.
• May schedule walk-in appointments for services offered.
• May confirm physician and prescription orders ensuring accuracy.
• Interviews patients and guarantors to obtain necessary information and IDs.
• Explains policies including regulatory and financial consent forms; secures signatures.
• Verifies insurance benefits and confirms active coverage.
• Determines correct insurance filing order when multiple coverages exist.

Skills

Customer service

Pre-certification

Insurance verification

Patient interaction

Tools

MyChart

Job description

Memorial Physician Group seeks a Patient Financial Services Representative to greet patients, verify demographic and insurance information, and collect accurate financial data in a hospital, ambulatory or medical office setting.

You will obtain pre-certifications, provide cost estimates, and support efficient patient flow while ensuring compliance with consent forms and payment guidelines.