Patient Access & Billing Liaison | Flexible Schedule

Christiana Care Neighborhood Hospitals, LLC; Aston Township (PA); On-site; USD 25,000 - 39,000; Part time

Benefits offered by this job

Flexible Schedule

401K match (fully vested day 1 ofelig

Paid referrals

Job summary

Emerus is seeking a Patient Access Specialist to serve as a liaison between patients, payers and care teams, ensuring accurate demographics and securing payment responsibility to maximize reimbursement. The role emphasizes compliance with EMTALA, HIPAA, and hospital policies, while delivering excellent customer service at the point of access.

The position requires English fluency and experience in patient registration and insurance verification.

Qualifications

• High School Diploma or GED required.
• 2 years of patient registration and insurance verification experience preferred.
• Emergency Department registration experience preferred.
• Knowledge of HMO, PPO, POS, Medicare and Medicaid plan types.
• Fluency in English; Spanish helpful in some markets.

Responsibilities

• Maintain EMTALA, DNV, HIPAA compliance in Admissions and Medical Records handling.
• Provide excellent customer service and build relationships with patients and payers.
• Identify and triage patients upon arrival to ensure safety and proper identification.
• Answer phones professionally and relay messages to staff.
• Obtain signatures on forms and consents.
• Enter accurate demographic information to support revenue cycle processing.
• Verify benefits and correct payor/plans in the system.
• Obtain insurance authorizations as required by plans.
• Pursue collections at the time of service.
• Scan and file registration and clinical documents.
• Coordinate patient transfers when needed.
• Respond to medical record requests from patients, physicians and hospitals.
• Maintain cash drawer and logs of payments, transfers and admissions.

Skills

Customer service

Insurance knowledge

MS Office

English fluency

Spanish helpful

Education

High School Diploma or GED

Tools

MS Word

MS Excel

MS Outlook

Job description

Emerus is seeking a Patient Access Specialist to serve as a liaison between patients, payers and care teams, ensuring accurate demographics and securing payment responsibility to maximize reimbursement. The role emphasizes compliance with EMTALA, HIPAA, and hospital policies, while delivering excellent customer service at the point of access.

The position requires English fluency and experience in patient registration and insurance verification.