Patient Access & Scheduling Specialist

Novant Health; Leland (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Novant Health is seeking a medical office clerk to ensure accurate recording of patient demographics, insurance information, charges and collections, and to schedule appointments. The role requires a High School Diploma or GED and at least one year of clerical experience in a medical setting, plus strong computer skills including EPIC and multiple billing payors.

The position emphasizes excellent communication, confidentiality, and the ability to work with changing priorities within a team.

Qualifications

• High School Diploma or GED is required.
• One year of clerical experience in medical office setting is required; other related experience may be counted.
• Knowledge of medical office software and EPIC systems; familiarity with billing/coding requirements.
• Ability to handle confidential information and work with diverse teams.
• Excellent verbal communication and organizational skills.

Responsibilities

• Record patient demographics, insurance information, charges and collections accurately and timely.
• Schedule patient appointments accurately and efficiently.
• Cross-training required in multiple administrative support functions.

Skills

Verbal communication

Organizational skills

Problem solving

Critical thinking

Teamwork

Initiative

Education

High School Diploma or GED

Tools

EPIC system knowledge

Medical office software

Job description

Novant Health is seeking a medical office clerk to ensure accurate recording of patient demographics, insurance information, charges and collections, and to schedule appointments. The role requires a High School Diploma or GED and at least one year of clerical experience in a medical setting, plus strong computer skills including EPIC and multiple billing payors.

The position emphasizes excellent communication, confidentiality, and the ability to work with changing priorities within a team.