Patient Service Representative (Full Time - Mercy Hospital LEBANON)

Mercy Co; Lebanon (MO); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Tuition assistance

Matched retirement plans

Paid time off

Job summary

Mercy Hospital Lebanon is seeking a Patient Service Representative to act as a primary contact for patients and visitors. You will manage front-desk operations, support a positive patient experience, and assist with financial conversations, payment collection, and documentation.

Located in Lebanon, Missouri, this full-time role requires a high school diploma and strong communication, data entry, and customer service skills to help patients navigate billing options and resources.

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and staff.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service, empathy, and ability to handle inquiries with tact and diplomacy.
• Accuracy, attention to detail, and ability to document financial conversations and outcomes.
• Maintain confidentiality and follow privacy policies.
• Adaptable and able to work under pressure and handle unexpected situations.
• Attend Clinic Core Front Desk Training post-hire.
• Discuss patient financial responsibility, outstanding balances, payment options and financial assistance resources.

Responsibilities

• Manage front-desk operations and workflows to support a seamless patient experience.
• Communicate patient financial responsibility and collect payments as part of the encounter.
• Explain payment options and available assistance resources to patients.
• Accurately document financial conversations and outcomes.

Skills

Verbal & written communication

Customer service

Data entry

Scheduling appointments

Basic computer skills

Privacy & confidentiality

Thick under pressure

Education

High school diploma or equivalent

Job description

Find your calling at Mercy!
The Patient Service Representative is a primary point of contact for patients and visitors and supports a positive, seamless patient experience by managing front-desk operations and workflows. The PSR also supports the financial aspects of the patient encounter by communicating applicable patient financial responsibility, requesting and collecting payment, explaining available payment options and assistance resources, and accurately documenting financial conversations and outcomes.

Position Details

Located at Mercy Hospital Lebanon

LEBANON, MISSOURI

FULL TIME

Education

• High school diploma or equivalent.

Find your calling at Mercy!
The Patient Service Representative is a primary point of contact for patients and visitors and supports a positive, seamless patient experience by managing front-desk operations and workflows. The PSR also supports the financial aspects of the patient encounter by communicating applicable patient financial responsibility, requesting and collecting payment, explaining available payment options and assistance resources, and accurately documenting financial conversations and outcomes.

Position Details

Located at Mercy Hospital Lebanon

LEBANON, MISSOURI

FULL TIME

Education

Minimum Qualifications

• High school diploma or equivalent.

Skills, Knowledge And Abilities

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.
• Ability to discuss patient financial responsibility, outstanding balances, payment options and financial assistance resources with professionalism, confidence, empathy and accountability.
• Ability to respond appropriately to patient questions or concerns while maintaining a positive, patient-centered experience.
• Ability to consistently follow and document established patient collection and financial-assistance referral workflows.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Experience

• One year of applicable medical office experience.

Why Mercy?
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

keyword(s): Full Time, Lebanon, Missouri, entry level,

Full Time, Lebanon, Missouri, entry level,