Patient Access & Back Office Coordinator

Nflsurgeons; Jacksonville (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Nflsurgeons in Jacksonville, FL is seeking a full-time Back Office Assistant to support a busy ENT practice. You will greet patients, verify insurance, collect co-pays, and help schedule appointments.

Responsibilities include welcoming patients, verifying benefits and eligibility, posting charges, and maintaining patient records. The role requires strong interpersonal and organizational skills, proficiency with Microsoft Office, and familiarity with EMR/EHR systems.

Qualifications

• Must be dynamic, energetic, and detail oriented.
• Self-starter with strong interpersonal and organizational skills.
• Excellent verbal and written communication; ability to multi-task.
• Compliance with Federal, State, HIPAA, OSHA guidelines and policies.
• Proficiency in Microsoft Office; Excel, Outlook, Word.

Responsibilities

• Welcome and orient patients during in-person visits, by phone, or electronically.
• Schedule appointments following office protocols.
• Verify insurance benefits and eligibility; explain co-pays, deductibles, and co-insurance.
• Communicate benefits clearly to patients.
• Obtain and verify prior authorizations and referrals as needed.
• Post charges using CPT/ICD-10 codes and modifiers.
• Collect and post co-pays, coinsurance, and balances at time of service.
• Maintain orderly office routines and schedules.

Skills

Interpersonal skills

Organizational skills

Verbal & written communication

Multi-tasking

MS Office

EMR/EHR experience

Insurance verification

Phone etiquette

Availity

Tools

Availity

Job description

Nflsurgeons in Jacksonville, FL is seeking a full-time Back Office Assistant to support a busy ENT practice. You will greet patients, verify insurance, collect co-pays, and help schedule appointments.

Responsibilities include welcoming patients, verifying benefits and eligibility, posting charges, and maintaining patient records. The role requires strong interpersonal and organizational skills, proficiency with Microsoft Office, and familiarity with EMR/EHR systems.