Back Office Assistant [Sinus Center]

Nflsurgeons; Jacksonville (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Nflsurgeons in Jacksonville, FL is seeking a full-time Back Office Assistant to support a busy ENT practice. You will greet patients, verify insurance, collect co-pays, and help schedule appointments.

Responsibilities include welcoming patients, verifying benefits and eligibility, posting charges, and maintaining patient records. The role requires strong interpersonal and organizational skills, proficiency with Microsoft Office, and familiarity with EMR/EHR systems.

Qualifications

• Must be dynamic, energetic, and detail oriented.
• Self-starter with strong interpersonal and organizational skills.
• Excellent verbal and written communication; ability to multi-task.
• Compliance with Federal, State, HIPAA, OSHA guidelines and policies.
• Proficiency in Microsoft Office; Excel, Outlook, Word.

Responsibilities

• Welcome and orient patients during in-person visits, by phone, or electronically.
• Schedule appointments following office protocols.
• Verify insurance benefits and eligibility; explain co-pays, deductibles, and co-insurance.
• Communicate benefits clearly to patients.
• Obtain and verify prior authorizations and referrals as needed.
• Post charges using CPT/ICD-10 codes and modifiers.
• Collect and post co-pays, coinsurance, and balances at time of service.
• Maintain orderly office routines and schedules.

Skills

Interpersonal skills

Organizational skills

Verbal & written communication

Multi-tasking

MS Office

EMR/EHR experience

Insurance verification

Phone etiquette

Availity

Tools

Availity

Job description

Excellent opportunity available to join a busy progressive Ear, Nose, & Throat surgery practice seeking a full-time Back Office Assistant to join it’s Jacksonville team. The Back Office Assistant provides front office team support which includes: greeting patients, check in/out, patient information verification, insurance verification, collect co-pays, and schedule appointments.

Responsibilities to include:

• To welcome introduce patients into the practice by way of in-person visits, telephones, referrals, and electronic communications
• Schedules appointments following established office protocols
• Verifies patient insurance benefits, and eligibility and has clear understanding of co-payments, co-insurance, and deductibles
• Demonstrate ability to correctly communicate benefits to patients.
• Obtains and assures appropriate referrals are received prior to patient visits, including consultations (new and follow-up from hospital)
• Posts charges accurately to patient accounts utilizing prior basic knowledge of CPT Codes, ICD10 codes and modifiers
• Collect and post patient co-payments, co-insurance and deductibles at time of service as well as any patient outstanding balances.
• Establish performance standards for work assignments, monitor work status and progress including goals and objectives by aligning people and projects to achieve initiatives
• Maintain an orderly and efficient office routine by prioritizing work activities, evaluating effectiveness and modifying activities if necessary
• Answer patient calls, letters and other correspondence as appropriate in an acceptable time frame
• Maintain accurate personnel records and files pertaining to physician clinic and surgery calendars/schedules

Here's what you'll need:

• Must be dynamic, energetic, and detail oriented
• We are looking for a self-starter possessing strong interpersonal and organizational skills.
• The applicant must have excellent verbal and written communication skills and the ability to multi-task
• Complies with all Federal, State, HIPPA, and OSHA guidelines as well as organizational policies and procedures
• Proficiency in Microsoft office software, especially Excel, Outlook, Word
• Ability to support and implement new ideas and technology in daily workload to improve practice workflow
• Prior medical/healthcare experience with at least one major EMR/EHR system, Availity, and familiarity with methods involved in obtaining prior authorizations and insurance eligibility is preferred
• Must demonstrate superior customer service skills and communicating with patients in a courteous, professional, cooperative and respectful manner
• Must provide two professional references including preferred mode of contact.