Front Office Team Lead - ENT Surgery & Patient Care

University of Florida Jacksonville Physicians, Inc.; Jacksonville (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

The University of Florida Jacksonville Physicians, Inc. is seeking a Front Office Supervisor to oversee the day-to-day clinic front office operations and staff under the direction of the ambulatory administrator or office manager.

The role requires at least 2 years of customer service experience in a physician office and solid knowledge of insurance plans. The position supports scheduling, records, referrals, and patient flow while ensuring compliance and high-quality patient service.

Qualifications

• 2 years of experience as a Customer Service Representative in a physician office.
• 2 years knowledge of Medicare, Medicaid, HMOs and other 3rd party payors.
• High school diploma or GED required.

Responsibilities

• Supervise day-to-day clinic front office activities and staff under direction of the manager.
• Coordinate scheduling, registration, medical records maintenance, and referral system.
• Monitor budget for labor and supplies for front office/Patient Access Center.
• Ensure compliance with regulatory and organizational policies; recommend changes as needed.
• Manage the managed care referral process for accurate appointments and authorizations.
• Provide excellent customer service for patients and staff; participate in performance improvement projects.
• Collaborate as part of the care team in coordinating patient care; perform CSR functions.
• All other duties as assigned.

Skills

Customer service

Insurance knowledge

Education

High School Diploma or GED

Job description

The University of Florida Jacksonville Physicians, Inc. is seeking a Front Office Supervisor to oversee the day-to-day clinic front office operations and staff under the direction of the ambulatory administrator or office manager.

The role requires at least 2 years of customer service experience in a physician office and solid knowledge of insurance plans. The position supports scheduling, records, referrals, and patient flow while ensuring compliance and high-quality patient service.