Patient Access Specialist — Front Desk & Insurance

UF Health; Jacksonville (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

UF Health in Jacksonville seeks a friendly, detail‑oriented front desk coordinator to greet patients, handle in‑person and phone inquiries, verify insurance coverages, and process payments. You will maintain accurate records and communicate clearly with patients and medical staff.

Responsibilities include checking patients in and out, collecting and updating insurance and personal information, directing essential details to care teams, and handling various clerical duties to support smooth

Qualifications

• Clear communication with patients and staff is essential.
• Prior customer service experience is preferred.
• Accurate data entry and record keeping are required.

Responsibilities

• Check patients in and out for appointments.
• Answer phone lines and address patient inquiries.
• Document insurance, personal information, and payment methods.
• Keep patient files updated and organized.
• Communicate important details to medical staff.
• Contact insurance regarding coverage and billing issues.
• Process payments from patients and handle related paperwork.
• Perform other clerical duties as needed.

Skills

Strong communication

Customer service

Data entry

Education

High School Diploma or equivalent

Job description

UF Health in Jacksonville seeks a friendly, detail‑oriented front desk coordinator to greet patients, handle in‑person and phone inquiries, verify insurance coverages, and process payments. You will maintain accurate records and communicate clearly with patients and medical staff.

Responsibilities include checking patients in and out, collecting and updating insurance and personal information, directing essential details to care teams, and handling various clerical duties to support smooth