Evening Patient Access & Registration Specialist

Optum; Minneapolis (MN); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Comprehensive benefits package

Incentive programs

Equity stock purchase plan

401k contribution

Job summary

UnitedHealth Group in Minneapolis, MN seeks a Patient Registration Specialist to greet patients, collect demographics and insurance data, and direct them to appointments. The role includes verifying benefits, handling co-pays, and documenting interactions in electronic records. Flexible schedule with day/evening hours is required.

The position emphasizes accurate registrations, customer service, and collaboration with billing and care teams in a dynamic health services environment.

Qualifications

• 6+ months of customer service experience in healthcare or service settings.
• Basic proficiency with Microsoft Office.
• Ability to work day and evening hours on a rotating schedule.

Responsibilities

• Greet and welcome patients in person at check-in.
• Collect demographic and insurance information from patients.
• Check in and interview patients to complete paperwork.
• Direct patients to their appointment or procedure.
• Verify insurance eligibility and explain benefits when needed.
• Collect co-pays and explain financial assistance options.
• Document issues and resolutions in electronic medical records.
• Provide customer service for inbound/outbound calls.

Skills

Customer service

Schedule flexibility

Office software proficiency

Tools

Microsoft Office

Job description

UnitedHealth Group in Minneapolis, MN seeks a Patient Registration Specialist to greet patients, collect demographics and insurance data, and direct them to appointments. The role includes verifying benefits, handling co-pays, and documenting interactions in electronic records. Flexible schedule with day/evening hours is required.

The position emphasizes accurate registrations, customer service, and collaboration with billing and care teams in a dynamic health services environment.