Patient Access Associate — Front Desk & Scheduling

Rochester Regional Health; United States; On-site; USD 25,000 - 28,000; Full time

Job summary

Rochester Regional Health in Rochester, NY is seeking an Access Associate to support front-desk operations in Allergy & Rheumatology. You will greet patients, check them in and out, and help schedule appointments, ensuring a warm, welcoming experience.

The role requires excellent customer service, accurate registration and insurance verification, and timely processing of payments. This full-time, on-site position offers daytime hours and a collaborative, patient-centered team environment.

Qualifications

• Customer service experience handling incoming calls and greeting patients.
• Registration and verification of patient information and insurance eligibility.
• Billing and payments responsibilities.

Responsibilities

• Provide front-desk customer service by answering calls, greeting patients, and guiding them to appointments.
• Complete patient registration and verify insurance coverage.
• Collect and process payments when applicable.

Skills

Customer service

Communication skills

Computer skills

Education

Associate degree

Job description

Rochester Regional Health in Rochester, NY is seeking an Access Associate to support front-desk operations in Allergy & Rheumatology. You will greet patients, check them in and out, and help schedule appointments, ensuring a warm, welcoming experience.

The role requires excellent customer service, accurate registration and insurance verification, and timely processing of payments. This full-time, on-site position offers daytime hours and a collaborative, patient-centered team environment.