Patient Access Associate — Front Desk (Day Shift, Mon–Fri)

Boulder Medical Center; Boulder (CO); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Health insurance (medical, dental, and

401(k) retirement plan

Paid time off (PTO)

Six paid holidays

Holiday pay for part-time

Day-shift with Monday-Friday hours

Experience across medical specialties

Job summary

Boulder Medical Center is seeking a customer service‑oriented Medical Receptionist to join our Patient Access team. You will answer calls, check in patients, schedule appointments, and support our clinical staff with a welcoming, organized experience across multiple Boulder County clinics.

We offer benefits for full‑time and part‑time roles, day shifts with some Saturday rotation, and exposure to a variety of medical specialties in a collaborative environment.

Qualifications

• High school diploma or equivalent required.
• Associate degree or some college in Business, Healthcare Administration, or related field preferred.
• At least one year of work experience involving public contact, preferably with significant telephone or customer service responsibilities.

Responsibilities

• Answer incoming calls promptly and professionally, listen to patient needs, and determine the appropriate appointment type.
• Use good judgment, professionalism, and discretion when screening calls, answering questions, and relaying appropriate information.
• Clearly communicate appointment details and ensure patients understand when and where to arrive.
• Manage multiple phone functions, including transfers, holds, and after-hours routing.
• Enter and update patient names, contact information, and other important details.
• Schedule, reschedule, and cancel appointments following guidelines.
• Welcome patients and provide a friendly, professional experience from check-in to check-out.
• Use the EMR system to check patients in/out and document details.
• Support scheduling and other administrative needs across the clinic.
• Collaborate with doctors and staff to create a smooth patient experience.

Skills

Customer service

Communication

English proficiency

Discretion

Professionalism

Data-entry

Confidentiality

Education

High school diploma

Associate degree preferred

Job description

Boulder Medical Center is seeking a customer service‑oriented Medical Receptionist to join our Patient Access team. You will answer calls, check in patients, schedule appointments, and support our clinical staff with a welcoming, organized experience across multiple Boulder County clinics.

We offer benefits for full‑time and part‑time roles, day shifts with some Saturday rotation, and exposure to a variety of medical specialties in a collaborative environment.