Medical Receptionist (Full-time)- Resource Team in Boulder, CO

Boulder Medical Center; Boulder (CO); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k)

PTO & holidays

Day shift

Job summary

Boulder Medical Center (BMC) seeks a friendly, organized Medical Receptionist to join our Patient Access team at the Broadway clinic in Boulder, CO. You’ll be the first point of contact, handling calls, scheduling, and patient intake with a focus on a positive patient experience.

We offer structured onboarding, full-time hours (40/week), Monday–Friday, and a collaborative environment across specialties. Experience in healthcare is helpful, bilingual Spanish is a plus.

Qualifications

• Must exercise good judgment, professionalism and discretion.
• Ability to work under pressure and maintain phone etiquette with tact and diplomacy.
• Excellent customer service and communication skills.
• Strong grammar and spelling; proficient in English.
• Knowledge of medical terminology and HIPAA preferred.
• Neat, well-groomed appearance and courteous manner.

Responsibilities

• Answers the telephone promptly, evaluating patient needs to determine appointment type.
• Summarizes appointment details prior to ending the phone call.
• Manages all phone functionalities such as transfers and messages.
• Accurately records patient name, numbers and demographic information.
• Schedules / reschedules / cancels appointments according to provider preferences.
• Navigates the EMR system and inputs relevant information for patient visits.

Skills

Customer service

Phone etiquette

Communication skills

Data entry

Computer skills

HIPAA knowledge

English grammar

Education

High school diploma

Associates degree preferred

Job description

Be the Smile That Makes a Difference! Are you passionate about helping others and creating a warm, welcoming environment? Whether you have experience as a medical receptionist or are just starting your career, we're looking for friendly, organized individuals who take pride in delivering outstanding customer service.

Job Description

Be the Smile That Makes a Difference! Are you passionate about helping others and creating a warm, welcoming environment? Whether you have experience as a medical receptionist or are just starting your career, we're looking for friendly, organized individuals who take pride in delivering outstanding customer service. As the first person our patients see or speak to, you'll play a key role in creating a positive, reassuring experience from the very first interaction - in person or over the phone. If you bring compassion, professionalism, and a positive attitude to every conversation, we want to meet you! Boulder Medical Center (BMC) is a local, independent, and physician-owned medical group with over 20 primary and specialty care departments, 90 providers, and 325+ clinical and support professionals. Since our founding by 10 physicians in 1949, we have grown and evolved to meet the needs of Boulder County and beyond. We currently have clinics located in Boulder (2 locations), Louisville, Longmont, and Erie.

Summary

Boulder Medical Center (BMC) is seekingcustomer service-oriented candidatesto join our collaborative Medical Receptionist team which we often refer to as our Patient Access Associates! This role is ideal for individuals who are friendly, organized, and passionate about creating a positive first impression for patients. Whether you're experienced or new to healthcare, we providestructured onboarding and trainingto help you succeed. We offerbenefit-eligible full-time positions(40 hours/week), Monday through Friday, based at ourBroadway cliniclocated at 2750 Broadway St., Boulder, CO 80304. As a Medical Receptionist aka Patient Access Associate, you'll be part of across-collaborative teamthat works closely with medical providers, clinical staff, and administrative teams to ensure smooth operations and exceptional patient care. We value team input and encourage staff at all levels toshare ideas and participate in process improvementsthat enhance the patient and employee experience. Below is a list of the different specialties BMC provides outpatient care for at this site location (other site locations will have different specialties represented).

• Allergy
• Audiology
• Dermatology
• Family Medicine
• Gastroenterology
• Internal Medicine
• Neurology
• Ophthalmology
• Optical Services
• Orthopedics
• Otolaryngology - ENT
• Podiatry
• Rheumatology
• Urgent Care
• Urology

Job Perks

• Full-time employees are eligible for medical / dental / vision, flexible spending, and company-paid life insurance as well as several voluntary benefit options, 401(k), Paid Time Off (PTO) and six (6) paid holidays annually.
• Part-time employees are eligible for medical / dental / vision, voluntary benefits, 401(k), and holiday pay (if regularly scheduled to work on an observed holiday).
• Day shift schedules.
• Experience working with both primary care and specialty care clinics.

Job Duties

• Answers the telephone promptly, evaluating patient needs to determine appointment type.
• Summarizes appointment details prior to ending the phone call.
• Manages all phone functionalities such as transfers, placing callers on hold, forwarding phone to afterhours message system, etc.
• Accurately records patient name, numbers and demographic information using correct spelling and punctuation.
• Schedules / reschedules / cancel appointments according to provider preference and scheduling protocol.
• Navigatesand operates Electronic Medical Records system, arriving patient for appointments andinputting relevant information as needed.

Required Experience

• Must use good judgment, professionalism and discretion when screening telephone calls, answering inquires and relaying appropriate information.
• Ability to work under pressure and maintain phone etiquette using tact and diplomacy.
• Must have excellent customer service and communication skills.
• Strong computer and data entry skills.
• Must possess strong grammar and spelling ability as well as the ability to read, write and understand the English language.
• Neat, well-groomed appearance and courteous manner.
• Knowledge of medical terminology and HIPAA compliance, preferred.

Education

• High school diploma or equivalent
• Associates Degree or some college coursework in Business or Healthcare Administration, preferred.

Experience

• One (1) year of previous work experience (retail, hospitality, administrative, restaurant, etc.),involving public contact required. Heavy phone experience, preferred.
• Previous experience as a medically trained professional (CNA, EMT, Patient Care Technician, etc.) is a plus, but not required.
• Previous experience with patient scheduling in a hospital or clinic setting preferred.
• Bi-lingual ability (Spanish), a plus.

The starting hourly pay range for this position is commensurate with experience:

• $17.19 - $22.92/hour (full pay range is $17.19 - $25.79)

Location:

• Boulder, CO.

Keyword: receptionist, prior authorization, call center, PBX, operator, insurance specialist, registration, patient registration specialist, patient access representative, patient service representative,