Patient Access Associate - Emergency Department

MaineHealth; Damariscotta (ME); On-site; USD 28,000 - 34,000; Part time

Benefits offered by this job

Paid parental leave

Flexible work options

Student loan assistance

Professional development opportunities

Well-being resources

Job summary

MaineHealth’s Lincoln Hospital in Maine is seeking a Patient Access Associate I to support the Emergency Department. This non-clinical role greets patients, verifies demographics and insurance, and assists with armband placement and consent. You may also help with admissions, transfers, and billing follow-up, in a fast-paced environment.

Shifts vary week to week and may include evenings, weekends, and holidays. A caring, professional attitude is essential when engaging with patients and visitors.

Qualifications

• Education: High school diploma or GED preferred.
• Experience: Related healthcare or customer service experience preferred.
• Additional skills: Computer and data entry experience with Word, e-mail, and internet communication.
• Ability to work accurately with electronic systems.

Responsibilities

• Serve as first contact in Emergency Department for patient identification and arrival.
• Perform demographic and insurance verification and obtain signatures for consent.
• Assist with admissions, check-out, and transfers as needed.
• Accurate billing follow-up and post-discharge account review.

Skills

Customer service

Data entry

Microsoft Word

Email communication

Internet use

Education

High school diploma or GED

Tools

Electronic systems

Job description

Description

Lincoln Hospital

Clerical/Administrative Support

Req #: 95685

The first level of a three level Career Path is the Patient Access Associate I within the Emergency Department. While this is a non-clinical role, the Associate I will perform functions side by side with members of clinical care teams, embedded within the clinical care environment. Will serve as the first point of contact within the Emergency Department to perform accurate and timely patient identification, arrival and application of the armband. Provides customer service and support for visitors and families. Additional functions are performed at the patient's bedside including accurate capture of demographic and insurance verification, obtaining signatures for consent and completing admissions. May also include financial navigation, copay collections, check-out and coordination of transfers/direct admits. Ensures the accuracy of the patient's bill including account follow-up five days post discharge. Functions are performed in a high volume, fast paced environment utilizing mobile workstations. Emergency Department team members serve all patient populations including trauma, mental health, pediatrics, critical care, etc. and are exposed to varying levels of acuity, disease and sensitive patient and visitor situations. Must convey a caring and professional attitude to all patients and visitors.

This role provides coverage for open shifts due to PTO, callouts, and fluctuating volumes, with hours that vary week to week based on departmental needs and are not guaranteed. Candidates must be flexible and willing to pick up shifts as they become available, including evenings, weekends, and holidays as needed.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

1. Education: High school diploma or GED preferred.
2. License/Certifications: N/A
3. Experience: Related experience in healthcare or customer service is preferred.
4. Additional Skills/Requirements Required: Computer and data entry experience is required with Microsoft Word, e-mail, and internet communication, as well as the ability to work accurately and effectively with electronic systems.
5. Additional Skills/Requirements Preferred: N/A

Additional Information

MaineHealth is committed to fostering a supportive, inclusive environment where care team members can thrive while making a meaningful impact in the communities we serve across Maine and New Hampshire. We offer competitive benefits including paid parental leave, flexible work options, student loan assistance, professional development opportunities, and well-being resources-so you can grow your career while feeling supported both personally and professionally.

We recognize the value each team member brings to our organization.Any offer of employmentwill depend onqualificationssuch asskills, relevant experience, education, certifications,and otherjob-relatedfactors. Thebase rangeis an estimate and does notreflect the full valueofourtotal compensationpackage.

The pay range for this position is $20.27to $24.36 per hour.

Compensation for part-time positions isdeterminedon a prorated basis consistent with the scheduled hours and applicable full-time equivalent (FTE).

In addition to base pay, MaineHealth offerscomprehensivebenefits, recognition programs, career growth opportunities, and,where applicable,shiftdifferentials or other incentives.

If you have questions about this role, please contact

Notice Regarding Maine Employer Surveillance Statute:Pursuant to Maine's Employer Surveillance Statute, prospective care team members are notified that MaineHealth may monitor, collect, record, review, or retain information related to the use of its systems, networks, applications, files, data, communications platforms (including notified recordings), smart badges, building access, company vehicle GPS data, business calls, and workplace security cameras.

Information collected may be used for legitimate business purposes, including security, safety, compliance, investigations, training, quality assurance, and operational management.