Patient Access Associate - Emergency Department

MaineHealth; Rockport (ME); On-site; USD 28,000 - 34,000; Part time

Job summary

MaineHealth’s Pen Bay Hospital is seeking a Patient Access Associate I for the 24/7 Emergency Department. This non‑clinical role works with clinical teams, ensuring accurate patient identification, admission processes, and insurance verification in a fast-paced environment.

The position requires strong data entry skills, patient service focus, and the ability to navigate electronic systems. Flexible shifts, including evenings, weekends, and holidays, may be required.

Qualifications

• Education: High school diploma or GED preferred.
• Experience: Related healthcare or customer service experience preferred.
• Computer and data entry experience with Word, e‑mail, and internet.
• Ability to work accurately and effectively with electronic systems.

Responsibilities

• Be the first point of contact in the Emergency Department and identify patients.
• Assist with patient arrival, armband application, and demographic/insurance capture.
• Provide customer service to visitors and families, including check-in and directions.
• Assist with consent signatures, admissions, transfers, and check‑out activities.
• Contribute to ensuring accurate billing and follow up post-discharge.

Skills

Data entry

Customer service

Communication

Word processing

Education

High school diploma or GED

Tools

Microsoft Word

Electronic systems

Job description

Description

Pen Bay Hospital

Clerical/Administrative Support
Req #: 88047

The first level of a three level Career Path is the Patient Access Associate I within the 24/7 Emergency Department. While this is a non-clinical role, the Associate I will perform functions side by side with members of clinical care teams, embedded within the clinical care environment. Will serve as the first point of contact within the Emergency Department to perform accurate and timely patient identification, arrival and application of the armband. Provides customer service and support for visitors and families. Additional functions are performed at the patient's bedside including accurate capture of demographic and insurance verification, obtaining signatures for consent and completing admissions. May also include financial navigation, copay collections, check-out and coordination of transfers/direct admits. Ensures the accuracy of the patient's bill including account follow-up five days post discharge. Functions are performed in a high volume, fast paced environment utilizing mobile workstations. Emergency Department team members serve all patient populations including trauma, mental health, pediatrics, critical care, etc. and are exposed to varying levels of acuity, disease and sensitive patient and visitor situations. Must convey a caring and professional attitude to all patients and visitors.

This role provides coverage for open shifts due to PTO, callouts, and fluctuating volumes, with hours that vary week to week based on departmental needs and are not guaranteed. Candidates must be flexible and willing to pick up shifts as they become available, including evenings, weekends, and holidays as needed.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

1. Education: High school diploma or GED preferred.


2. License/Certifications: N/A


3. Experience: Related experience in healthcare or customer service is preferred.


4. Additional Skills/Requirements Required: Computer and data entry experience is required with Microsoft Word, e-mail, and internet communication, as well as the ability to work accurately and effectively with electronic systems.


5. Additional Skills/Requirements Preferred: N/A

Additional Information

MaineHealth is committed to fostering a supportive, inclusive environment where care team members can thrive while making a meaningful impact in the communities we serve across Maine and New Hampshire. We offer competitive benefits including paid parental leave, flexible work options, student loan assistance, professional development opportunities, and well-being resources-so you can grow your career while feeling supported both personally and professionally.

We recognize the value each team member brings to our organization.Any offer of employmentwill depend onqualificationssuch asskills, relevant experience, education, certifications,and otherjob-relatedfactors. Thebase rangeis an estimate and does notreflect the full valueofourtotal compensationpackage.

The pay range for this position is $20.27to $24.36 per hour.

Compensation for part-time positions isdeterminedon a prorated basis consistent with the scheduled hours and applicable full-time equivalent (FTE).

In addition to base pay, MaineHealth offerscomprehensivebenefits, recognition programs, career growth opportunities, and,where applicable,shiftdifferentials or other incentives.

Notice Regarding Maine Employer Surveillance Statute:

Pursuant to Maine's Employer Surveillance Statute, prospective care team members are notified that MaineHealth may monitor, collect, record, review, or retain information related to the use of its systems, networks, applications, files, data, communications platforms (including notified recordings), smart badges, building access, company vehicle GPS data, business calls, and workplace security cameras.

Information collected may be used for legitimate business purposes, including security, safety, compliance, investigations, training, quality assurance, and operational management.