Patient Access Associate - Emergency Department

MaineHealth; Belfast (ME); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Paid parental leave

Flexible work options

Student loan assistance

Professional development opportunities

Well-being resources

Job summary

Waldo Hospital, part of MaineHealth, seeks an Emergency Department Patient Access Associate to perform patient identification and thorough registration interviews in a fast-paced 24/7 ED. You will collect demographic and insurance data while maintaining accuracy and patient privacy.

The role requires data entry skills, comfort with electronic systems, and experience in healthcare or customer service. We offer comprehensive benefits and opportunities for professional growth within MaineHealth.

Qualifications

• High school diploma or GED preferred.
• Related experience in healthcare or customer service is preferred.
• Computer and data entry experience with Word, e-mail, and internet communication is required.

Responsibilities

• Identify patients and conduct detailed registration interviews in a high-volume, 24/7 Emergency Department.
• Capture demographic, insurance, and contact information accurately.
• Manage registrations with focus on accuracy and confidentiality.

Skills

Data entry

Customer service

Email communication

Internet navigation

Education

High school diploma or GED

Tools

Microsoft Word

Job description

Waldo Hospital

Clerical/Administrative Support
Req #: 90339

Summary:
The Emergency Department Patient Access Associate is responsible for accurately identifying patients and conducting detailed registration interviews including capturing demographic, insurance and contact information in a high volume, 24/7 Emergency Department. Patient Access Associate are exposed to varying levels of acuity, disease and sensitive patient and visitor situations impacting populations of all ages and backgrounds.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

1. Education: High school diploma or GED preferred.
2. License/Certifications: N/A
3. Experience: Related experience in healthcare or customer service is preferred.
4. Additional Skills/Requirements Required: Computer and data entry experience is required with Microsoft Word, e-mail, and internet communication, as well as the ability to work accurately and effectively with electronic systems.
5. Additional Skills/Requirements Preferred: N/A

Additional Information

MaineHealth is committed to fostering a supportive, inclusive environment where care team members can thrive while making a meaningful impact in the communities we serve across Maine and New Hampshire. We offer competitive benefits including paid parental leave, flexible work options, student loan assistance, professional development opportunities, and well-being resources—so you can grow your career while feeling supported both personally and professionally.

We recognize the value each team member brings to our organization.Any offer of employmentwill depend onqualificationssuch asskills, relevant experience, education, certifications,and otherjob-relatedfactors. Thebase rangeis an estimate and does notreflect the full valueofourtotal compensationpackage.

The pay range for this position is $20.27to $24.36 per hour.

Compensation for part-time positions isdeterminedon a prorated basis consistent with the scheduled hours and applicable full-time equivalent (FTE).

In addition to base pay, MaineHealth offerscomprehensivebenefits, recognition programs, career growth opportunities, and,where applicable,shiftdifferentials or other incentives.

If you have questions about this role, please contact [e-mail]

Notice Regarding Maine Employer Surveillance Statute: Pursuant to Maine's Employer Surveillance Statute, prospective care team members are notified that MaineHealth may monitor, collect, record, review, or retain information related to the use of its systems, networks, applications, files, data, communications platforms (including notified recordings), smart badges, building access, company vehicle GPS data, business calls, and workplace security cameras.

Information collected may be used for legitimate business purposes, including security, safety, compliance, investigations, training, quality assurance, and operational management.