Patient Access Associate - Level 1 Trauma

MaineHealth; Portland (ME); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Paid parental leave

Flexible work options

Student loan assistance

Professional development opportunities

Job summary

Maine Medical Center, an on-site facility of MaineHealth, is seeking a Patient Access Associate I for the ED. The role registrations patients at a Level 1 Trauma Center, working with clinical teams in a fast-paced setting. Non-clinical, patient-facing duties are performed with computers and electronic systems.

The position emphasizes accurate data entry, customer service, and ability to operate in high-acuity situations. Benefits and comprehensive compensation apply.

Qualifications

• High school diploma or GED preferred.
• Related experience in healthcare or customer service preferred.
• Computer and data entry experience with Word, email, and internet communication required.

Responsibilities

• Identify and register patients at the ED, ensuring accurate data entry.
• Support visitors, patients, and families in a high-volume, emergent environment.
• Work with electronic systems and mobile workstations alongside clinical teams.

Skills

Customer service

Data entry

Electronic systems

Education

High school diploma or GED

Healthcare experience (preferred)

Tools

Microsoft Word

Email

Internet research

Job description

Description

Maine Medical Center (on-site)

Clerical/Administrative Support
Req #: 93707

$2,400 sign-on bonus available (prorated for part-time).
Not eligible: per diem, current employees, or former employees within 6 months.

The Patient Access Associate I - ED is responsible for accurately identifying and registering patients at a Level 1 Trauma Center. This role is the first level of a three-level career ladder and provides support for visitors, patients, and families. While this is a non-clinical role, the Associate I will perform assigned functions side by side with members of clinical care teams, embedded within the clinical care environment. Functions are performed in a high volume, emergent environment utilizing mobile workstations. Emergency Department team members arrive and register patients of all ages and backgrounds experiencing acute mental health crisis, physical and emotional trauma, critical care, etc. and during each shift they are exposed to high acuity, disease and sensitive patient and visitor situations.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

1. Education: High school diploma or GED preferred.
2. License/Certifications: N/A
3. Experience: Related experience in healthcare or customer service is preferred.
4. Additional Skills/Requirements Required: Computer and data entry experience is required with Microsoft Word, e-mail, and internet communication, as well as the ability to work accurately and effectively with electronic systems.
5. Additional Skills/Requirements Preferred: N/A

Additional Information

MaineHealth is committed to fostering a supportive, inclusive environment where care team members can thrive while making a meaningful impact in the communities we serve across Maine and New Hampshire. We offer competitive benefits including paid parental leave, flexible work options, student loan assistance, professional development opportunities, and well-being resources-so you can grow your career while feeling supported both personally and professionally.

We recognize the value each team member brings to our organization.Any offer of employmentwill dependonqualificationssuch asskills, relevant experience, education, certifications,and otherjob-relatedfactors. Thebase rangeis an estimate and does notreflect the full valueofourtotal compensationpackage.

The pay range for this position is $20.68to $25.10 per hour.

Compensation for part-time positions isdeterminedon a prorated basis consistent with the scheduled hours and applicable full-time equivalent (FTE).

In addition to base pay, MaineHealth offerscomprehensivebenefits, recognition programs, career growth opportunities, and,where applicable,shiftdifferentials or other incentives.

If you have questions about this role, please contact [e-mail]

Notice Regarding Maine Employer Surveillance Statute:

Pursuant to Maine's Employer Surveillance Statute, prospective care team members are notified that MaineHealth may monitor, collect, record, review, or retain information related to the use of its systems, networks, applications, files, data, communications platforms (including notified recordings), smart badges, building access, company vehicle GPS data, business calls, and workplace security cameras.

Information collected may be used for legitimate business purposes, including security, safety, compliance, investigations, training, quality assurance, and operational management.