Patient Access Associate - Emergency Department

MaineHealth; Brunswick (ME); Sur place; USD 28 000 - 34 000; Plein temps

Avantages offerts par ce poste

paid parental leave

flexible work options

student loan assistance

professional development opportunities

well‑being resources

Résumé du poste

MaineHealth in Brunswick, ME is seeking a Patient Access Associate I for the Emergency Department. This non-clinical role works closely with clinical care teams, handling patient identification, demographic capture, insurance verification, and armband application to support admissions and transfers in a fast-paced ED setting.

The position emphasizes customer service, accurate data entry, and use of electronic systems, with duties extending to billing accuracy post-discharge and coordinating

Qualifications

• Education: High school diploma or GED preferred.
• Experience: Related healthcare or customer service experience preferred.
• Computer and data entry experience with Microsoft Word, e‑mail, and internet communication; ability to work accurately with electronic systems.

Responsabilités

• Serve as the first point of contact in the Emergency Department to perform accurate patient identification and armband application.
• Provide customer service and support for visitors and families; capture demographic information and verify insurance; obtain signatures for consent and complete admissions.
• May coordinate financial navigation, copay collections, check‑out and transfers/direct admits; ensure billing accuracy post‑discharge.
• Functions are performed in a high-volume, fast-paced environment with a caring and professional attitude.

Connaissances

Customer service

Data entry

Microsoft Word

Email communication

Formation

High school diploma or GED

Description du poste

Patient Access Associate - Emergency Department

Location: Brunswick, ME
Facility: Mid Coast Hospital
Schedule: Full Time
Shift: Evening
Job Category: Clerical/Administrative Support
Req #: 95792
Date Posted: Oct 6, 2026

Mid Coast Hospital
Clerical/Administrative Support
Schedule: Wed-Saturday 2:45pm-11:15pm
Req #: 95792

The first level of a three level Career Path is the Patient Access Associate I within the 24/7 Emergency Department. While this is a non-clinical role, the Associate I will perform functions side by side with members of clinical care teams, embedded within the clinical care environment. Will serve as the first point of contact within the Emergency Department to perform accurate and timely patient identification, arrival and application of the armband. Provides customer service and support for visitors and families. Additional functions are performed at the patient’s bedside including accurate capture of demographic and insurance verification, obtaining signatures for consent and completing admissions. May also include financial navigation, copay collections, check‑out and coordination of transfers/direct admits. Ensures the accuracy of the patient’s bill including account follow‑up five days post discharge. Functions are performed in a high volume, fast paced environment utilizing mobile workstations. Emergency Department team members serve all patient populations including trauma, mental health, pediatrics, critical care, etc. and are exposed to varying levels of acuity, disease and sensitive patient and visitor situations. Must convey a caring and professional attitude to all patients and visitors.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

• Education: High school diploma or GED preferred.
• License/Certifications: N/A
• Experience: Related experience in healthcare or customer service is preferred.
• Additional Skills/Requirements Required: Computer and data entry experience is required with Microsoft Word, e‑mail, and internet communication, as well as the ability to work accurately and effectively with electronic systems.
• Additional Skills/Requirements Preferred: N/A

Additional Information

• paid parental leave
• flexible work options
• student loan assistance
• professional development opportunities
• well‑being resources

The pay range for this position is $20.27to $24.36 per hour.

Compensation for part‑time positions is determined on a prorated basis consistent with the scheduled hours and applicable full‑time equivalent (FTE).

• comprehensive benefits
• recognition programs
• career growth opportunities
• shift differentials or other incentives

Notice Regarding Maine Employer Surveillance Statute

Pursuant to Maine's Employer Surveillance Statute, prospective care team members are notified that MaineHealth may monitor, collect, record, review, or retain information related to the use of its systems, networks, applications, files, data, communications platforms (including notified recordings), smart badges, building access, company vehicle GPS data, business calls, and workplace security cameras.

Information collected may be used for legitimate business purposes, including security, safety, compliance, investigations, training, quality assurance, and operational management.

MaineHealth policy requires all care team members to be vaccinated, including for influenza, subject to eligibility for medical or religious exemptions which can only be granted in compliance with applicable law.

If you have questions about this role, please contact [emailprotected]