Patient Access Associate - Emergency Department

MaineHealth; Biddeford (ME); On-site; USD 42,000 - 52,000; Part time

Benefits offered by this job

Shift differentials available

Training and growth opportunities

Comprehensive benefits

Job summary

MMC Biddeford, a MaineHealth facility, seeks an entry-level Patient Access Representative for on-site roles in Biddeford, ME. You will register patients, verify insurance, support admissions, and follow up as part of a dynamic team, with shifts that include evenings, weekends, and holidays.

You'll join a collaborative department that values patient experience, offers training and growth, and provides shift differentials and comprehensive benefits.

Qualifications

• High school diploma or GED preferred.
• Experience in healthcare or customer service preferred.
• Computer and data entry experience with MS Word, e-mail, and internet; ability to work with electronic systems.

Responsibilities

• Register patients and families at point of contact.
• Verify insurance and assist admissions processes.
• Follow up on patient journeys and documentation in electronic systems.
• Support coverage for varied shifts including evenings, weekends, and holidays.

Skills

Customer service

Data entry

Microsoft Word

Communication

Education

High school diploma or GED

Tools

Microsoft Word

Email

Internet

Job description

Patient Access Rep ED (On-Site | Biddeford, ME)

Req# 86605

Join a close-knit, team-oriented Patient Access Department just 15 minutes from Portland—at MMC Biddeford.

In this entry-level role, you’ll work side-by-side with clinical teams as the first point of contact for patients and families. You’ll support the patient journey through registration, insurance verification, admissions, and follow-up—helping create a positive experience during critical moments.This role provides coverage for open shifts due to PTO, callouts, and fluctuating volumes, with hours that vary week to week based on departmental needs and are not guaranteed. Candidates must be flexible and willing to pick up shifts as they become available, including evenings, weekends, and holidays as needed.

• Collaborative, supportive team culture
• Leadership that listens and cares
• Strong focus on patient experience
• Training and growth opportunities
• Shift differentials available

Fast-paced, meaningful work where your compassion, communication, and teamwork make a real impact every day. Perfect for college students or anyone looking to get their foot in the door in healthcare.

Required Minimum Knowledge, Skills, And Abilities (KSAs)

• Education: High school diploma or GED preferred.
• License/Certifications: N/A
• Experience: Related experience in healthcare or customer service is preferred.
• Additional Skills/Requirements Required: Computer and data entry experience is required with Microsoft Word, e-mail, and internet communication, as well as the ability to work accurately and effectively with electronic systems.
• Additional Skills/Requirements Preferred: N/A

Additional Information

MaineHealth is committed to fostering a supportive, inclusive environment where care team members can thrive while making a meaningful impact in the communities we serve across Maine and New Hampshire. We offer competitive benefits including paid parental leave, flexible work options, student loan assistance, professional development opportunities, and well-being resources—so you can grow your career while feeling supported both personally and professionally.

We recognize the value each team member brings to our organization.Any offer of employmentwill depend onqualificationssuch asskills, relevant experience, education, certifications,and otherjob-relatedfactors. Thebase rangeis an estimate and does notreflect the full valueofourtotal compensationpackage.

The pay range for this position is $20.27to $24.36 per hour.

Compensation for part-time positions isdeterminedon a prorated basis consistent with the scheduled hours and applicable full-time equivalent (FTE).

In addition to base pay, MaineHealth offerscomprehensivebenefits, recognition programs, career growth opportunities, and,where applicable,shiftdifferentials or other incentives.

If you have questions about this role, please contact [e-mail]

Notice Regarding Maine Employer Surveillance Statute

Pursuant to Maine's Employer Surveillance Statute, prospective care team members are notified that MaineHealth may monitor, collect, record, review, or retain information related to the use of its systems, networks, applications, files, data, communications platforms (including notified recordings), smart badges, building access, company vehicle GPS data, business calls, and workplace security cameras.

Information collected may be used for legitimate business purposes, including security, safety, compliance, investigations, training, quality assurance, and operational management.