Patient Access Associate - Emergency Department

MaineHealth Accountable Care Organization; Biddeford (ME); On-site; USD 28,000 - 34,000; Part time

Benefits offered by this job

Collaborative team culture

Leadership that listens and cares

Strong focus on patient experience

Training and growth opportunities

Shift differentials available

Job summary

MaineHealth is seeking a Patient Access Associate for the Emergency Department in Biddeford, ME. You will be the first point of contact for patients and families, handling registration, insurance verification, admissions, and follow-up to support a smooth patient journey.

Ideal candidates have a high school diploma or GED, experience in healthcare or customer service, and comfort with data entry and electronic systems.

Qualifications

• High school diploma or GED preferred.
• Healthcare or customer service experience preferred.
• Proficient data entry using electronic systems and MS Word, email, and internet.

Responsibilities

• Register patients and collect necessary information.
• Verify insurance details and assist admissions and follow-up.
• Coordinate with clinical teams to support the patient journey.
• Flexible, open shifts including evenings, weekends, and holidays as needed.
• On-site role at Biddeford, ME with varying weekly hours.

Skills

Customer service

Data entry

Communication

Education

High school diploma or GED

Tools

Microsoft Word

Email

Internet

Job description

Patient Access Associate - Emergency Department

Patient Access Rep ED (On-Site | Biddeford, ME) Req# 86605

Join a close-knit, team-oriented Patient Access Department just 15 minutes from Portland—at MMC Biddeford.

In this entry-level role, you’ll work side-by-side with clinical teams as the first point of contact for patients and families. You’ll support the patient journey through registration, insurance verification, admissions, and follow-up—helping create a positive experience during critical moments. This role provides coverage for open shifts due to PTO, callouts, and fluctuating volumes, with hours that vary week to week based on departmental needs and are not guaranteed. Candidates must be flexible and willing to pick up shifts as they become available, including evenings, weekends, and holidays as needed.

• Collaborative, supportive team culture
• Leadership that listens and cares
• Strong focus on patient experience
• Training and growth opportunities
• Shift differentials available

Fast-paced, meaningful work where your compassion, communication, and teamwork make a real impact every day. Perfect for college students or anyone looking to get their foot in the door in healthcare.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

• Education: High school diploma or GED preferred.
• License/Certifications: N/A
• Experience: Related experience in healthcare or customer service is preferred.
• Additional Skills/Requirements Required: Computer and data entry experience is required with Microsoft Word, e-mail, and internet communication, as well as the ability to work accurately and effectively with electronic systems.
• Additional Skills/Requirements Preferred: N/A

Additional Information

MaineHealth is committed to fostering a supportive, inclusive environment where care team members can thrive while making a meaningful impact in the communities we serve across Maine and New Hampshire. We offer competitive benefits including paid parental leave, flexible work options, student loan assistance, professional development opportunities, and well-being resources—so you can grow your career while feeling supported both personally and professionally.

We recognize the value each team member brings to our organization. Any offer of employment will depend on qualifications such as skills, relevant experience, education, certifications, and other job-related factors. The base range is an estimate and does not reflect the full value of our total compensation package.

The pay range for this position is $20.27 to $24.36 per hour.

Compensation for part-time positions is determined on a prorated basis consistent with the scheduled hours and applicable full-time equivalent (FTE).

In addition to base pay, MaineHealth offers comprehensive benefits, recognition programs, career growth opportunities, and, where applicable, shift differentials or other incentives.

Notice Regarding Maine Employer Surveillance Statute

Pursuant to Maine's Employer Surveillance Statute, prospective care team members are notified that MaineHealth may monitor, collect, record, review, or retain information related to the use of its systems, networks, applications, files, data, communications platforms (including notified recordings), smart badges, building access, company vehicle GPS data, business calls, and workplace security cameras.

Information collected may be used for legitimate business purposes, including security, safety, compliance, investigations, training, quality assurance, and operational management.

MaineHealth policy requires all care team members to be vaccinated, including for influenza, subject to eligibility for medical or religious exemptions which can only be granted in compliance with applicable law.