Patient Access Associate - Emergency Department

MaineHealth Accountable Care Organization; Maine; On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Sign-on bonus

Paid parental leave

Flexible work options

Student loan assistance

Professional development opportunities

Well-being resources

Job summary

MaineHealth Waldo Hospital in Belfast, ME seeks a Patient Access Associate I in the Emergency Department for evening shifts. You will be the first point of contact, verify demographics and insurance, and coordinate admissions in a fast-paced environment.

This non-clinical role offers a $2,000 sign-on bonus, opportunities for career growth, and comprehensive MaineHealth benefits; prior healthcare or customer service experience is preferred, with strong computer and data-entry skills.

Qualifications

• Education: High school diploma or GED preferred.
• Experience: Related healthcare or customer service experience preferred.
• Skills: Computer and data entry with Word, email, internet; able to use electronic systems.

Responsibilities

• Serve as first point of contact in ED for patient identification and armband application.
• Provide patient and visitor customer service and support.
• Verify demographics and insurance, obtain signatures for consent, and complete admissions.
• May include financial navigation, copay collections, transfers/direct admits.
• Ensure accuracy of the patient’s bill and follow-up post-discharge.

Skills

Computer skills

Data entry

Microsoft Word

Email

Electronic systems

Education

High school diploma or GED

Job description

Patient Access Associate - Emergency Department

Location: Belfast, ME
Facility: Waldo Hospital
Schedule: Full Time
Shift: Evening
Job Category: Clerical/Administrative Support
Req #: 90085
Date Posted: Sep 9, 2026

Clerical/Administrative Support
Req #: 90085

$2,000 sign-on bonus

Bonus amounts prorated for part-time hires and per-dem hires are ineligible.

Current MaineHealth employees are ineligible; former MaineHealth employees are ineligible until greater than 6 months separation from employment.

The first level of a three level Career Path is the Patient Access Associate I within the 24/7 Emergency Department. While this is a non-clinical role, the Associate I will perform functions side by side with members of clinical care teams, embedded within the clinical care environment. Will serve as the first point of contact within the Emergency Department to perform accurate and timely patient identification, arrival and application of the armband. Provides customer service and support for visitors and families. Additional functions are performed at the patient’s bedside including accurate capture of demographic and insurance verification, obtaining signatures for consent and completing admissions. May also include financial navigation, copay collections, check‑out and coordination of transfers/direct admits. Ensures the accuracy of the patient’s bill including account follow-up five days post discharge. Functions are performed in a high volume, fast paced environment utilizing mobile workstations. Emergency Department team members serve all patient populations including trauma, mental health, pediatrics, critical care, etc. and are exposed to varying levels of acuity, disease and sensitive patient and visitor situations. Must convey a caring and professional attitude to all patients and visitors.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

• Education: High school diploma or GED preferred.
• License/Certifications: N/A
• Experience: Related experience in healthcare or customer service is preferred.
• Additional Skills/Requirements Required: Computer and data entry experience is required with Microsoft Word, e-mail, and internet communication, as well as the ability to work accurately and effectively with electronic systems.
• Additional Skills/Requirements Preferred: N/A

Additional Information

MaineHealth is committed to fostering a supportive, inclusive environment where care team members can thrive while making a meaningful impact in the communities we serve across Maine and New Hampshire. We offer competitive benefits including paid parental leave, flexible work options, student loan assistance, professional development opportunities, and well-being resources—so you can grow your career while feeling supported both personally and professionally.

We recognize the value each team member brings to our organization.Any offer of employmentwill depend onqualificationssuch asskills, relevant experience, education, certifications,and otherjob-relatedfactors. Thebase rangeis an estimate and does notreflect the full valueofourtotal compensationpackage.

The pay range for this position is $20.27to $24.36 per hour.

Compensation for part-time positions isdeterminedon a prorated basis consistent with the scheduled hours and applicable full-time equivalent (FTE).

In addition to base pay, MaineHealth offerscomprehensivebenefits, recognition programs, career growth opportunities, and,where applicable,shiftdifferentials or other incentives.

If you have questions about this role, please contact [emailprotected]

Notice Regarding Maine Employer Surveillance Statute: Pursuant to Maine's Employer Surveillance Statute, prospective care team members are notified that MaineHealth may monitor, collect, record, review, or retain information related to the use of its systems, networks, applications, files, data, communications platforms (including notified recordings), smart badges, building access, company vehicle GPS data, business calls, and workplace security cameras.

Information collected may be used for legitimate business purposes, including security, safety, compliance, investigations, training, quality assurance, and operational management.

MaineHealth policy requires all care team members to be vaccinated, including for influenza, subject to eligibility for medical or religious exemptions which can only be granted in compliance with applicable law.

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