Patient Access Associate - Emergency Department

MaineHealth Accountable Care Organization; Conway (NH); On-site; USD 28,000 - 33,000; Part time

Benefits offered by this job

Paid parental leave

Flexible work options

Student loan assistance

Professional development opportunities

Well-being resources

Job summary

MaineHealth Accountable Care Organization is seeking a Patient Access Associate I in the Emergency Department. This non-clinical role collaborates with clinical teams, ensuring accurate patient identification, armband application, and timely data capture while delivering compassionate service in a fast-paced ED setting.

Responsibilities include demographic/insurance verification, consent signatures, potential financial navigation, copay collection, and transfers coordination with the goal of

Qualifications

• High school diploma or GED preferred.
• Related healthcare or customer service experience preferred.
• Computer and data entry experience required with Word, email and internet.

Responsibilities

• Assist with accurate patient identification and armband application.
• Provide customer service and support to visitors and families.
• Capture demographic and insurance information; obtain signatures for consent.

Skills

Customer service

Data entry

Education

High school diploma or GED

Tools

Microsoft Word

Email

Internet

Job description

Patient Access Associate - Emergency Department

Clerical/Administrative Support
Req #: 92038

The first level of a three level Career Path is the Patient Access Associate I within the 24/7 Emergency Department. While this is a non-clinical role, the Associate I will perform functions side by side with members of clinical care teams, embedded within the clinical care environment. Will serve as the first point of contact within the Emergency Department to perform accurate and timely patient identification, arrival and application of the armband. Provides customer service and support for visitors and families. Additional functions are performed at the patient’s bedside including accurate capture of demographic and insurance verification, obtaining signatures for consent and completing admissions. May also include financial navigation, copay collections, check-out and coordination of transfers/direct admits. Ensures the accuracy of the patient’s bill including account follow-up five days post discharge. Functions are performed in a high volume, fast paced environment utilizing mobile workstations. Emergency Department team members serve all patient populations including trauma, mental health, pediatrics, critical care, etc. and are exposed to varying levels of acuity, disease and sensitive patient and visitor situations. Must convey a caring and professional attitude to all patients and visitors.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

• Education: High school diploma or GED preferred.
• License/Certifications: N/A
• Experience: Related experience in healthcare or customer service is preferred.
• Additional Skills/Requirements Required: Computer and data entry experience is required with Microsoft Word, e-mail, and internet communication, as well as the ability to work accurately and effectively with electronic systems.
• Additional Skills/Requirements Preferred: N/A

Additional Information

MaineHealth is committed to fostering a supportive, inclusive environment where care team members can thrive while making a meaningful impact in the communities we serve across Maine and New Hampshire. We offer competitive benefits including paid parental leave, flexible work options, student loan assistance, professional development opportunities, and well-being resources - so you can grow your career while feeling supported both personally and professionally.

• Paid parental leave
• Flexible work options
• Student loan assistance
• Professional development opportunities
• Well-being resources

We recognize the value each team member brings to our organization. Any offer of employment will depend on qualifications such as skills, relevant experience, education, certifications, and other job-related factors. The base range is an estimate and does not reflect the full value of our total compensation package.

The pay range for this position is $20.27to $24.36 per hour.

Compensation for part‑time positions is determined on a prorated basis consistent with the scheduled hours and applicable full‑time equivalent (FTE).

In addition to base pay, MaineHealth offers comprehensive benefits, recognition programs, career growth opportunities, and, where applicable, shift differentials or other incentives.

• Comprehensive benefits
• Recognition programs
• Career growth opportunities
• Shift differentials or other incentives

Notice Regarding Maine Employer Surveillance Statute: Pursuant to Maine's Employer Surveillance Statute, prospective care team members are notified that MaineHealth may monitor, collect, record, review, or retain information related to the use of its systems, networks, applications, files, data, communications platforms (including notified recordings), smart badges, building access, company vehicle GPS data, business calls, and workplace security cameras.

Information collected may be used for legitimate business purposes, including security, safety, compliance, investigations, training, quality assurance, and operational management.

MaineHealth policy requires all care team members to be vaccinated, including for influenza, subject to eligibility for medical or religious exemptions which can only be granted in compliance with applicable law.