Patient Access Associate

OSF HealthCare; Peoria (IL); On-site; USD 26,000 - 30,000; Full time

Job summary

OSF HealthCare, based in Peoria, IL, seeks a Patient Access Associate to ensure each registered patient has a complete and accurate medical record, including demographics, insurance, and responsible guarantor information.

You will explain services and financial responsibilities to patients, provide excellent service over the phone or in person, and solve issues in complex multi-payer scenarios with careful reasoning.

Qualifications

• Education: High school diploma or GED.
• Experience: One year in an office clerical or customer service setting.
• Skills: Proficient in Microsoft Office and basic website navigation; strong communication.

Responsibilities

• Ensure each registered patient has a complete and accurate OSF medical record.
• Explain services and financial responsibilities to patients and families.
• Provide excellent patient service over the phone or in person.
• Navigate multi-payer scenarios with deductive reasoning.

Skills

Microsoft Office

Customer service

Communication

Problem solving

Time management

Conflict management

Website navigation

Education

High school diploma or GED

Job description

Total Rewards

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.

Total Rewards

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.

Expected pay for this position is $18.80 - $22.12/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.

Position Summary

The Patient Access Associate ensures each registered patient has a complete and accurate OSF medical record, which includes patient demographics, insurance coverage, responsible guarantor and registration precision in a manner which they understand what services they are receiving, their financial responsibilities for the services provided, and expectations of them while at the facility. Excellent patient service skills are expected to create an exceptional first impression of OSF’s services to the patients, families, and other external patients over the phone or in person. A high degree of deductive reasoning and logic skills are necessary in order to solve issues that can arise in a complex, multi-payer situation.

Qualifications

• Education: High school diploma or GED
• Experience: One year in an office clerical setting or customer service environment.
• Other skills/knowledge: Working knowledge of standard Microsoft Office applications and website navigation. Problem solving, conflict management, time management, good oral and written communication skills. Required to complete all role specific revenue cycle training and certification within 12 months.

Preferred Qualifications

• Experience: Three years in an office clerical setting or customer service environment. Direct experience in a revenue cycle or medical setting.
• Other skills/knowledge: Advanced knowledge of CPT4, ICD9/10, HCPCS, and modifiers. Knowledge of medical terminology.

OSF HealthCare is an Equal Opportunity Employer