Patient Access Associate

Rosaires Care; Cincinnati (OH); On-site; USD 42,000 - 58,000; Full time

Job summary

Rosaires Care is seeking a Patient Access Associate Specialist to support front-end revenue cycle operations for hospital and physician partners. The role focuses on accurate patient registration, insurance verification, and smooth financial transactions to ensure timely reimbursement.

You will work with EHR and revenue cycle systems, resolve eligibility issues, and collaborate with clinical and billing teams to deliver a positive patient financial experience.

Qualifications

• Strong customer service skills with a patient-focused approach.
• High attention to detail and accuracy in documentation.
• Prior patient access or medical front office experience preferred.
• Comfort working with EHR and revenue cycle systems.
• Strong ability to handle insurance-related tasks and troubleshoot coverage problems.

Responsibilities

• Accurately register patients and maintain precise demographic and financial data in EHR and revenue cycle systems.
• Verify insurance coverage and benefits, including required authorizations.
• Collect point-of-service payments and support timely reimbursement.
• Resolve coverage and eligibility issues through research and coordination.
• Collaborate with clinical and billing teams to ensure continuity and accuracy of patient information.
• Provide a positive patient financial experience through responsive customer service.

Skills

Customer service

Attention to detail

Patient access experience

EHR proficiency

Insurance processing

Tools

Revenue cycle systems

Job description

Patient Access Associate Specialist

supports front-end revenue cycle operations for hospital and physician partners.

Key Responsibilities

• Accurately register patients and maintain precise demographic and financial data in EHR and revenue cycle systems.
• Verify insurance coverage and benefits, including required authorizations.
• Collect point-of-service payments and support timely reimbursement.
• Resolve coverage and eligibility issues through research and coordination.
• Collaborate with clinical and billing teams to ensure continuity and accuracy of patient information.
• Provide a positive patient financial experience through responsive customer service.

Qualifications & Skills

• Strong customer service skills with a patient-focused approach.
• High attention to detail and accuracy in documentation.
• Prior patient access or medical front office experience preferred.
• Comfort working with EHR and revenue cycle systems.
• Strong ability to handle insurance-related tasks and troubleshoot coverage problems.