Patient Access Representative

Plan A Health; Brandermill (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

Health, Inc. is seeking a Patient Access Specialist Associate to ensure accurate patient registration and financial clearance, contributing to a positive patient financial experience.

The role involves collecting demographics, obtaining authorizations, and supporting billing activities to secure payments. Responsibilities include coordinating with clinical teams, using EHR systems, and maintaining HIPAA-compliant records.

Qualifications

• Detail-oriented with strong accuracy and documentation skills.
• Patient-focused communication and professionalism.
• Comfort with healthcare revenue cycle concepts and hospital operations.
• Ability to collaborate cross‑functionally and handle sensitive information securely.

Responsibilities

• Collect, verify, and update patient demographics and insurance information.
• Obtain required authorizations and complete necessary documentation.
• Estimate patient responsibility and support billing/collections by securing payments.
• Coordinate with clinical teams and revenue cycle staff to resolve access and coverage issues.
• Use EHR and registration systems to maintain accurate records.
• Ensure compliance with HIPAA and payer/insurance requirements.

Skills

Detail-oriented

Patient-focused communication

Healthcare revenue cycle concepts

Cross-functional collaboration

Job description

Patient Access Specialist Associate supports accurate, timely patient registration and financial clearance to help ensure a positive patient financial experience.

Key Responsibilities

• Collect, verify, and update patient demographics and insurance information.
• Obtain required authorizations and complete necessary documentation.
• Estimate patient responsibility and support billing/collections by securing payments.
• Coordinate with clinical teams and revenue cycle staff to resolve access and coverage issues.
• Use EHR and registration systems to maintain accurate records.
• Ensure compliance with HIPAA and payer/insurance requirements.

Qualifications & Skills

• Detail-oriented with strong accuracy and documentation skills.
• Patient-focused communication and professionalism.
• Comfort with healthcare revenue cycle concepts and hospital operations.
• Ability to collaborate cross‑functionally and handle sensitive information securely.