Patient Access Associate

OSF HealthCare; Bloomington (IL); On-site; USD 27,000 - 31,000; Part time

Job summary

OSF HealthCare in Bloomington, IL is seeking a part-time Patient Access Associate working 16 hours per week (2 days, 6:00 AM–2:30 PM, alternating weekends/holidays). The role ensures complete patient records, accurate demographics and insurance coverage, and clear financial responsibilities for services rendered.

Strong customer service and proficiency with Microsoft Office are required, along with the ability to navigate websites and manage time effectively.

Qualifications

• Education: High school diploma or GED.
• Experience: One year in an office clerical setting or customer service.
• Must complete all role specific revenue cycle training and certification within 12 months.
• Strong problem solving, time management, and communication skills.

Responsibilities

• Ensure each registered patient has a complete and accurate OSF medical record, including demographics and insurance.
• Explain financial responsibilities to patients and guarantors while at the facility.
• Provide excellent patient service over the phone or in person to patients, families and other external clients.
• Demonstrate deductive reasoning and logic to address issues in a complex multi-payer environment.

Skills

Microsoft Office

Website navigation

Customer service

Communication

Problem solving

Time management

Education

High school diploma or GED

Job description

Total Rewards

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.

Expected pay for this position is $19.27 - $22.66/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.

Overview

This job is located in Bloomington,IL

2 days a week 6a-230p every other weekend/ every other holiday

16 hours a week

POSITION SUMMARY: The Patient Access Associate ensures each registered patient has a complete and accurate OSF medical record, which includes patient demographics, insurance coverage, responsible guarantor and registration precision in a manner which they understand what services they are receiving, their financial responsibilities for the services provided, and expectations of them while at the facility. Excellent patient service skills are expected to create an exceptional first impression of OSF’s services to the patients, families, and other external patients over the phone or in person. A high degree of deductive reasoning and logic skills are necessary in order to solve issues that can arise in a complex, multi-payer situation.

Qualifications

REQUIRED QUALIFICATIONS: Education: High school diploma or GED Experience: One year in an office clerical setting or customer service environment Other skills/knowledge: Working knowledge of standard Microsoft Office applications and website navigation Problem solving, conflict management, time management, good oral and written communication skills Required to complete all role specific revenue cycle training and certification within 12 months

PREFERRED QUALIFICATIONS: Experience: Three years in an office clerical setting or customer service environment. Direct experience in a revenue cycle or medical setting Other skills/knowledge: Advanced knowledge of CPT4, ICD9/10, HCPCS, and modifiers. Knowledge of medical terminology

OSF HealthCare is an Equal Opportunity Employer.