Patient Access Associate

OSF HealthCare; Alton (IL); On-site; USD 26,000 - 30,000; Full time

Job summary

OSF HealthCare in Alton, IL seeks a Patient Access Associate to ensure complete and accurate patient records, insurance details, and clear financial responsibilities for services rendered. The role emphasizes strong customer service and accurate data entry in a fast-paced environment.

Primarily Monday–Friday, 8:30am–5:00pm, with weekend and holiday rotation. Excellent communication skills and proficiency with Microsoft Office are required to navigate multi-payer scenarios and support a positive

Qualifications

• High school diploma or GED required.
• At least 1 year in office clerical or customer service.
• Proficient with Microsoft Office and basic website navigation.

Responsibilities

• Ensure each registered patient has a complete OSF medical record.
• Explain services and financial responsibilities to patients in person or by phone.
• Provide excellent patient service and create a positive first impression of OSF’s services.
• Utilize deductive reasoning to resolve issues in multi-payer environments.

Skills

Problem solving

Conflict management

Time management

Oral & written communication

Education

High school diploma or GED

Tools

Microsoft Office

Website navigation

Job description

Total Rewards

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career.

Expected pay for this position is $18.80 - $22.12/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.

Overview

This job is located in Alton,IL

Primarily Monday - Friday, 8:30am - 5:00pm, Weekend and Holiday Rotation

POSITION SUMMARY: The Patient Access Associate ensures each registered patient has a complete and accurate OSF medical record, which includes patient demographics, insurance coverage, responsible guarantor and registration precision in a manner which they understand what services they are receiving, their financial responsibilities for the services provided, and expectations of them while at the facility. Excellent patient service skills are expected to create an exceptional first impression of OSF’s services to the patients, families, and other external patients over the phone or in person. A high degree of deductive reasoning and logic skills are necessary in order to solve issues that can arise in a complex, multi-payer situation.

Qualifications

REQUIRED QUALIFICATIONS

• Education: High school diploma or GED
• Experience: One year in an office clerical setting or customer service environment
• Other skills/knowledge: Working knowledge of standard Microsoft Office applications and website navigation
• Problem solving, conflict management, time management, good oral and written communication skills
• Required to complete all role specific revenue cycle training and certification within 12 months

PREFERRED QUALIFICATIONS:

• Experience: Three years in an office clerical setting or customer service environment. Direct experience in a revenue cycle or medical setting
• Other skills/knowledge: Advanced knowledge of CPT4, ICD9/10, HCPCS, and modifiers. Knowledge of medical terminology

OSF HealthCare is an Equal Opportunity Employer.