Surgery Scheduling & Pre-Registration Specialist

Indiana Regional Medical Center; Indiana (PA); On-site; USD 34,000 - 42,000; Full time

Job summary

Indiana Regional Medical Center is seeking a Front Desk Pre-Registration Clerk to support patient intake and scheduling. You will engage with patients by phone to verify demographics and insurance, determine eligibility, and communicate hospital policies on financial responsibilities.

The role involves handling appointment instructions, processing copays, and coordinating with Financial Counselors for assistance programs, while maintaining accurate records and providing excellent service.

Qualifications

• Must be a high school graduate or equivalent.
• Business or medical secretarial training preferred.
• CPR certification preferred.

Responsibilities

• Perform pre-registration with the office, OR, preregistration department and/or surgery centers.
• Provide excellent customer service during phone calls to collect or verify demographic, insurance and other data.
• Verify insurance eligibility and explain hospital payment policies to patients before service.
• Provide appointment/procedure instructions and answer patient questions about services.
• Discuss financial options and refer to Financial Counselors for assistance programs.
• Maintain high accuracy to ensure smooth final registration.
• Collect copays or coinsurances and provide receipts when warranted.
• Answer phones, screen calls, and route messages per policy.
• Generate surgical lists and share schedules with relevant offices and providers.
• Maintain filing system for insurance eligibility and forms.
• Follow up with no-shows or cancellations and remind patients of procedures.
• Maintain orderly, neat work area; travel to other IPG offices as needed.
• Perform other tasks as requested.

Skills

Customer service

Phone etiquette

Data entry

Interpersonal communication

Attention to detail

Education

High school diploma

Business or medical secretarial graduate or equivalent

CPR certification

Tools

Electronic Health Record (EHR)

Job description

Indiana Regional Medical Center is seeking a Front Desk Pre-Registration Clerk to support patient intake and scheduling. You will engage with patients by phone to verify demographics and insurance, determine eligibility, and communicate hospital policies on financial responsibilities.

The role involves handling appointment instructions, processing copays, and coordinating with Financial Counselors for assistance programs, while maintaining accurate records and providing excellent service.