Patient Access & Scheduling Specialist

Indiana University Health; West Lafayette (IN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) retirement plan

Tuition reimbursement

Employee Assistance Program

Wellness program rewards

Job summary

Indiana University Health in West Lafayette is seeking a Patient Access Specialist to greet patients, verify information, and guide them through the registration process. Responsibilities include collecting insurance details, scheduling appointments, explaining charges, and entering data into hospital systems while maintaining accuracy and courtesy.

Prior experience in a healthcare setting is preferred, and basic MS Office skills are beneficial.

Qualifications

• High School Diploma or GED required.
• Ability to interpret insurance information; knowledge of clinical practices and medical terminology preferred.

Responsibilities

• Facilitates patient flow from point of entry to destination in a timely, accurate, and professional manner.
• Obtains information to generate an accurate financial and demographic record for patients to ensure maximum reimbursement and clinical outcomes.
• Schedules appointments, interviews patients for appropriate medical information, explains charges and policies of the department/hospital, validates and enters charges into appropriate systems, and collects necessary payment.
• Answers incoming calls and directs patients and visitors appropriately.

Skills

Communication

Interpersonal skills

Attention to detail

Education

High School Diploma or GED

Tools

MS Office (Word, Excel, PowerPoint)

Job description

Indiana University Health in West Lafayette is seeking a Patient Access Specialist to greet patients, verify information, and guide them through the registration process. Responsibilities include collecting insurance details, scheduling appointments, explaining charges, and entering data into hospital systems while maintaining accuracy and courtesy.

Prior experience in a healthcare setting is preferred, and basic MS Office skills are beneficial.