Patient Access and Care Coordination Specialist

Southshorehealth; Weymouth (MA); On-site; USD 28,000 - 40,000; Full time

Job summary

Southshorehealth in Weymouth, MA is seeking a Patient Access Specialist to serve as the initial point of contact for patients entering the health system. Under supervision, you will identify, register, and schedule patients, collect copays, and support bed placement and patient flow.

This full-time day-shift role requires exceptional customer service, professionalism, and cultural sensitivity, with a focus on accuracy in registration and coding, using the health system's EHR and timecard API.

Qualifications

• Exceptional customer service with professionalism in every interaction.
• Ability to support patients from diverse cultural backgrounds.
• Strong accuracy in patient identification, registration, and scheduling.
• Experience using healthcare EHR systems.

Responsibilities

• Effectively manages scheduling and registration with 98% accuracy.
• coordinates bed placement with nursing leadership and physicians.
• Monitors bed occupancy and coordinates patient flow across units.
• Handles death documentation and liaises with relevant authorities.
• Utilizes department computer programs and manages downtime processes.
• Supports safety culture and adherence to patient-identification policies.

Skills

Customer service

Professionalism

Cultural sensitivity

Scheduling

Registration

EHR knowledge

Tools

EHR system

Timecard API system

Job description

Southshorehealth in Weymouth, MA is seeking a Patient Access Specialist to serve as the initial point of contact for patients entering the health system. Under supervision, you will identify, register, and schedule patients, collect copays, and support bed placement and patient flow.

This full-time day-shift role requires exceptional customer service, professionalism, and cultural sensitivity, with a focus on accuracy in registration and coding, using the health system's EHR and timecard API.