Patient Access Coordinator: Front Desk & Scheduling Pro

South Shore Health System; Plymouth (MA); On-site; USD 42,000 - 56,000; Full time

Job summary

South Shore Health System in Plymouth, MA is seeking an Ambulatory Access Coordinator I (AAC I) – Central Check-in to be the first point of contact for patients entering the Health System, delivering exceptional service and accurate registration.

Under the guidance of the Ambulatory Access Manager, you will greet patients, verify details, schedule appointments, and support multiple tasks in the EHR, EPIC, and related systems while maintaining a professional, culturally sensitive environment.

Qualifications

• High school diploma or equivalent; college preferred.
• Minimum one year admitting experience.
• Strong customer service and interpersonal skills.
• Familiarity with health insurance terminology.
• Proficient with department computer programs and EPIC.

Responsibilities

• Greets patients and directs to appropriate services with professionalism.
• Acts as a positive role model and informs team of issues.
• Maintains 98% accuracy in identifying, scheduling, and registering patients.
• Monitors patient flow and communicates delays; supports EHR workflow.
• Handles co-pay collection per department standards.
• Supports daily office functions and shift handoffs.
• Ensures scheduling and registration are accurate in the health system's EHR.

Skills

Customer service

Professionalism

Cultural sensitivity

Communication

Education

High school diploma

Two years of college

Tools

EPIC

EHR systems

Insurance eligibility system

Job description

South Shore Health System in Plymouth, MA is seeking an Ambulatory Access Coordinator I (AAC I) – Central Check-in to be the first point of contact for patients entering the Health System, delivering exceptional service and accurate registration.

Under the guidance of the Ambulatory Access Manager, you will greet patients, verify details, schedule appointments, and support multiple tasks in the EHR, EPIC, and related systems while maintaining a professional, culturally sensitive environment.