Patient Access Advocate - Entry Level

Insight Global (United States); Avondale (AZ); On-site; USD 22,000 - 30,000; Full time

Job summary

Phoenix Children's is seeking an entry-level Patient Access Representative to be a friendly first contact for families. The role centers on customer service, clear communication, and creating a positive experience in the Emergency Department.

Your duties include checking in and registering patients, confirming demographic and insurance information, collecting signatures, answering high-volume calls, and entering data into hospital systems with accuracy.

Qualifications

• Customer service experience in fast-paced or high-volume environments.
• Strong communication and interpersonal skills.
• Ability to stay calm and professional with patients and families.
• Attention to detail and basic computer/data-entry skills.
• Experience with call centers, front desk, or reception is a plus.
• Healthcare or patient registration experience is a plus.

Responsibilities

• Check in and register patients and verify demographic information.
• Confirm insurance details and collect required signatures.
• Answer high-volume phone calls and assist families with questions.
• Enter information accurately into hospital systems.
• Maintain a friendly, compassionate demeanor in a fast-paced Emergency Department.

Job description

Phoenix Children's is seeking an entry-level Patient Access Representative to be a friendly first contact for families. The role centers on customer service, clear communication, and creating a positive experience in the Emergency Department.

Your duties include checking in and registering patients, confirming demographic and insurance information, collecting signatures, answering high-volume calls, and entering data into hospital systems with accuracy.