Patient Access Rep ARW-01

Insight Global (United States); Glendale (AZ); On-site; USD 23,000 - 29,000; Full time

Job summary

Phoenix Children's is seeking an entry-level Patient Access Representative to be one of the first points of contact for patients and families arriving at the hospital. This role emphasizes customer service, communication, and creating a positive experience for children and families in a fast-paced Emergency Department environment.

Responsibilities include checking in and registering patients, confirming demographics and insurance details, collecting documents and signatures, handling high-volume

Qualifications

• Customer service experience in a fast-paced or high-volume environment.
• Strong communication and interpersonal skills.
• Personable, friendly, and comfortable interacting with children and families.
• Ability to remain calm and professional when working with patients and families in stressful situations.
• Strong attention to detail and basic computer/data-entry skills.
• Ability to multitask, stay organized, and manage a high volume of patients and/or calls.

Responsibilities

• Check in and register patients.
• Confirm demographic and insurance information.
• Collect required documentation and signatures.
• Answer high-volume phone calls and assist families with questions.
• Enter information accurately into hospital systems.

Skills

Customer service

Communication skills

People skills

Calm under pressure

Attention to detail

Multitasking

Customer-facing experience

Healthcare experience a plus

Pediatric experience

Insurance knowledge

Job description

Job Description

The Patient Access Representative serves as one of the first points of contact for patients and families arriving at Phoenix Children's. This is an entry-level opportunity focused heavily on customer service, communication, and creating a positive experience for children and their families. Responsibilities include checking in and registering patients, confirming demographic and insurance information, collecting required documentation and signatures, answering high-volume phone calls, assisting families with questions, and accurately entering information into hospital systems. Candidates should be friendly, compassionate, dependable, and comfortable working in a fast-paced Emergency Department environment. Prior healthcare experience is not required.Shift: 8:00 AM - 6:30 PM

Skills and Requirements

• Customer service experience in a fast-paced or high-volume environment
• Strong communication and interpersonal skills
• Personable, friendly, and comfortable interacting with children and families
• Ability to remain calm and professional when working with patients and families in stressful situations
• Strong attention to detail and basic computer/data-entry skills
• Ability to multitask, stay organized, and manage a high volume of patients and/or callsReliable, dependable, and willing to learn
• Previous call center, retail, hospitality, front desk, reception, scheduling, or other customer-facing experience
• Previous healthcare or patient registration experience is a plus, but not required
• Experience working with children and familiesFamiliarity with insurance verification, registration, or scheduling is a plus

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].