Patient Access Rep AVO-02/AVO-03

Insight Global (United States); Avondale (AZ); On-site; USD 22,000 - 33,000; Full time

Job summary

Phoenix Children's is seeking an entry-level Patient Access Representative to greet families, register patients, verify insurance and demographics, and support the Emergency Department flow. The role emphasizes exceptional customer service and accurate data entry in a fast-paced hospital setting.

Shift: 6:30 PM – 7:00 AM. Prior healthcare experience is not required; friendly, compassionate individuals who learn quickly are encouraged to apply.

Qualifications

• Customer service in fast-paced or high-volume environments.
• Good communication and interpersonal skills.
• Comfort interacting with children and families.
• Able to stay calm in stressful patient scenarios.
• Basic computer/data-entry proficiency.

Responsibilities

• Check in and register patients and families.
• Verify demographics and insurance information.
• Collect required documents and signatures.
• Answer high-volume phone calls and respond to questions.
• Enter information accurately into hospital systems.

Skills

Customer service

Communication

Interpersonal skills

Calm under pressure

Attention to detail

Multitasking

Reliability

Call center experience

Experience with families

Insurance familiarity

Tools

Computer/data-entry

Job description

Job Description

The Patient Access Representative serves as one of the first points of contact for patients and families arriving at Phoenix Children's. This is an entry-level opportunity focused heavily on customer service, communication, and creating a positive experience for children and their families. Responsibilities include checking in and registering patients, confirming demographic and insurance information, collecting required documentation and signatures, answering high-volume phone calls, assisting families with questions, and accurately entering information into hospital systems. Candidates should be friendly, compassionate, dependable, and comfortable working in a fast-paced Emergency Department environment. Prior healthcare experience is not required. Shift: 6:30 PM - 7:00 AM

Skills and Requirements

• Customer service experience in a fast-paced or high-volume environment
• Strong communication and interpersonal skills
• Personable, friendly, and comfortable interacting with children and families
• Ability to remain calm and professional when working with patients and families in stressful situations
• Strong attention to detail and basic computer/data-entry skills
• Ability to multitask, stay organized, and manage a high volume of patients and/or calls
• Reliable, dependable, and willing to learn
• Previous call center, retail, hospitality, front desk, reception, scheduling, or other customer-facing experience
• Previous healthcare or patient registration experience is a plus, but not required
• Experience working with children and families
• Familiarity with insurance verification, registration, or scheduling is a plus

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].