Entry-Level Patient Access Specialist

Insight Global (United States); Glendale (AZ); On-site; USD 23,000 - 29,000; Full time

Job summary

Phoenix Children's is seeking an entry-level Patient Access Representative to be one of the first points of contact for patients and families arriving at the hospital. This role emphasizes customer service, communication, and creating a positive experience for children and families in a fast-paced Emergency Department environment.

Responsibilities include checking in and registering patients, confirming demographics and insurance details, collecting documents and signatures, handling high-volume

Qualifications

• Customer service experience in a fast-paced or high-volume environment.
• Strong communication and interpersonal skills.
• Personable, friendly, and comfortable interacting with children and families.
• Ability to remain calm and professional when working with patients and families in stressful situations.
• Strong attention to detail and basic computer/data-entry skills.
• Ability to multitask, stay organized, and manage a high volume of patients and/or calls.

Responsibilities

• Check in and register patients.
• Confirm demographic and insurance information.
• Collect required documentation and signatures.
• Answer high-volume phone calls and assist families with questions.
• Enter information accurately into hospital systems.

Skills

Customer service

Communication skills

People skills

Calm under pressure

Attention to detail

Multitasking

Customer-facing experience

Healthcare experience a plus

Pediatric experience

Insurance knowledge

Job description

Phoenix Children's is seeking an entry-level Patient Access Representative to be one of the first points of contact for patients and families arriving at the hospital. This role emphasizes customer service, communication, and creating a positive experience for children and families in a fast-paced Emergency Department environment.

Responsibilities include checking in and registering patients, confirming demographics and insurance details, collecting documents and signatures, handling high-volume