Patient Access Specialist: Welcoming Care Start

Children's National Medical Center; United States; Presencial; USD 29.000 - 56.000; Jornada completa

Descripción de la vacante

Children’s National Medical Center is seeking a Patient Access Representative to greet families, register patients, verify insurance, and support scheduling needs in a fast-paced hospital environment.

The role emphasizes accuracy, strong customer service, and professional communication as you assist families from admission through initial care steps. Primary basis is patient access operations on-site with a focus on member services and teamwork.

Formación

• Broad knowledge in administrative processes and customer service.
• Computer knowledge necessary; Microsoft Office experience preferred (Word & Excel).
• Complete Patient Access training curriculum and pass all competency assessments.
• The ability to type minimum of 35 words per minute required.

Responsabilidades

• Demonstrate scheduling accuracy using the department's scheduling system and verify codes.
• Enter information into billing/registration system and complete on-line registration with caregivers.
• Collect demographics and insurance information; update systems per department standards.
• Reschedule appointments and assist with follow-up scheduling as needed.
• Greet patients and parents courteously and register them in the appropriate system.
• Obtain required consents and insurance documents; file copies in medical record.
• Verify insurance eligibility and address any authorization issues with leadership.
• Discuss co-payments and payment plans with families and refer to Financial Information Center if needed.
• Maintain cash controls and assist in meeting department cash targets.
• Answer calls, manage messages, distribute mail, and keep reception area orderly.

Conocimientos

Customer service

Scheduling

Insurance verification

Data entry (35 wpm)

Communication skills

Educación

High School Diploma or GED (Required)

Herramientas

Cerner

IDX

Microsoft Office

Descripción del empleo

Children’s National Medical Center is seeking a Patient Access Representative to greet families, register patients, verify insurance, and support scheduling needs in a fast-paced hospital environment.

The role emphasizes accuracy, strong customer service, and professional communication as you assist families from admission through initial care steps. Primary basis is patient access operations on-site with a focus on member services and teamwork.