Pediatric Patient Access Specialist

Insight Global (United States); Avondale (AZ); On-site; USD 21,000 - 26,000; Full time

Job summary

Phoenix Children's is seeking an entry-level Patient Access Representative. You will be among the first contacts for patients and families, focusing on service quality and a positive experience in a hospital setting.

Responsibilities include checking in and registering patients, verifying demographics and insurance, collecting documents, answering calls, and entering data into hospital systems. Prior healthcare experience is not required.

Qualifications

• Customer service experience in fast-paced, high-volume environments.
• Strong communication and interpersonal skills.
• Friendly, personable demeanor with children and families.
• Ability to stay calm and professional in stressful situations.
• Attention to detail and basic data-entry skills.
• Multitask and manage high volumes of patients and calls.
• Reliable, dependable, and eager to learn.
• Experience in call centers, retail, hospitality, or front desk roles.
• Healthcare or patient registration experience is a plus.
• Familiarity with insurance verification, registration or scheduling is a plus.

Responsibilities

• Check in and register patients and families.
• Confirm demographics and insurance information.
• Collect required documents and signatures.
• Answer high-volume phone calls and respond to questions.
• Enter information accurately into hospital systems.
• Provide friendly, compassionate service in a fast-paced ED environment.

Skills

Customer service

Communication

Interpersonal skills

Calm under pressure

Data entry

Multitasking

Reliability

Front desk experience

Healthcare exposure a plus

Child/family interaction

Insurance verification familiarity

Job description

Phoenix Children's is seeking an entry-level Patient Access Representative. You will be among the first contacts for patients and families, focusing on service quality and a positive experience in a hospital setting.

Responsibilities include checking in and registering patients, verifying demographics and insurance, collecting documents, answering calls, and entering data into hospital systems. Prior healthcare experience is not required.