Patient Concierge & Front Desk Specialist

Artesia General Hospital; Artesia (NM); On-site; USD 21,000 - 26,000; Full time

Job summary

Artesia General Hospital is seeking a full-time front desk receptionist in Artesia, NM. The role involves greeting patients, directing visitors, answering calls, and handling basic payments in a fast-paced medical office.

The ideal candidate has a high school diploma or GED, strong communication skills, and familiarity with office equipment. Confidentiality and professional demeanor are essential in daily patient interactions and data handling.

Qualifications

• High school diploma or equivalent.
• Experience in customer service; healthcare preferred.
• Basic math and computer skills.
• Excellent communication skills.
• Ability to maintain confidentiality.

Responsibilities

• Greet and welcome patients/visitors warmly upon arrival.
• Direct visitors to appropriate personnel.
• Answer, screen, and forward calls; provide basic payment information.
• Keep reception area neat and presentable.
• Receive, sort, and distribute daily mail/deliveries.
• Update and verify patient insurance and data.
• Perform clerical tasks: filing, scanning, faxing.
• Reconcile cash for frontend daily.
• Other duties as assigned.

Skills

Customer service

Confidentiality

Communication

Office procedures

Multi-line phone

Cash handling

Basic math

Education

High school diploma or GED

Tools

Phone system

Printers/Scanners

Computers

Job description

Artesia General Hospital is seeking a full-time front desk receptionist in Artesia, NM. The role involves greeting patients, directing visitors, answering calls, and handling basic payments in a fast-paced medical office.

The ideal candidate has a high school diploma or GED, strong communication skills, and familiarity with office equipment. Confidentiality and professional demeanor are essential in daily patient interactions and data handling.